Wickes

Great staff here that always go the extra mile to help. Store is well presented and well stocked.
Click and collect really useful and stops you waiting round if you know what you need before dropping in.
Haven’t bought a kitchen or bathroom here but am so tempted with the brilliant displays they have an offer.
Top work Wickes

Its alright i suppose. I mean the staff could be a little more responsive, in that i mean when asking a question to a member of staff (on several different occasions) to get more than a blank look in return, or "ummmm,ummmm" im not knocking anyone down here, maybe wickes HQ could maybe train their staff in customer etiquette? Maybe they do..... anyway good store lots available and reasonably priced.

Staff saved me after a customer decided to change their mind half way through a projects and double the amount of material needed, the staff were really helpfull in help load my vehicle with 2 pallets.

Whatever you do don’t purchase 2.4 Matt de king and expect it to be that length as they 40 mm short and the manager can not do anything about it so I am off to trading standards advertising a product that’s is not correct tbh manager useless

The first visit was great, most staff were very helpful- much better than B&Q and better prices.
Since went several times- was ok, got everything we were after.

However returning items was problematic - we ordered some laminate which we did not use in the end- we tried to return it at store (a feat to get in the car in first place) and literally first few steps through the door they were every quick to tell us that because it’s not something they stock in shop they’re unable to return it (or assist in any way). This is actually WRONG. As per their own terms and conditions, they should accept the items regardless of their stock and facilitate return to the origin themselves. They are unable to give refunds if it’s paid by PayPal but should offer customers a giftcard for same amount.
Frankly a bit lazy on their behalf - which based on other comments appears that it’s very much down to luck- will you get the helpful team or the lazy team when you visit on day. 🤷‍♀️

Visited twice to spend over £3,000 on a new bathroom. On first occasion, though tried to attract attention of sales staff, they just talked to themselves. Second attempt was met with sales staff more intent on chatting up the cleaning lady. There were three other customers, none of us had any joy with the sales staff and we all left disappointed. Obviously making too much money to need customers!!

Went to visit the shower department.. chap on the phone for an age, stock not priced, other staff didn't know the price, chap on the phone finished then went off somewhere else so we gave up in the end..lost sale of a shower unit and fitting

Was everything you'd expect from a wicked, but low stocks on plumbing stuff with a few empty shelves and not a particularly big store for variety of products. Maybe just the day I went in but didn't have basic plumbing stuff in stock I needed, or only one of them.