Nationwide Building Society

The Nationwide website is basically fine - there are few difficulties in using it and it is generally accessible 24/7. If I had a criticism it would be that it has so many adverts on it that speed of access is sometimes reduced - as you wait for the ad to load before you reject it. While I understand the bank's enthusiasm for advertising it's products to its customers, I do occasionally think that a simple switch to block adverts that customers see repeatedly would be a good idea (as well as a good selling point!). Some of us simply want online access to our accounts with options to choose other services rather than a continuous barrage of products - many of which we have no interest in.

People work there so friendly not even open account there . But the one in Gravesend that we had open account there there are absolutely joke not even showed their expression for caring customers .What they only said is the rule. And even their custo.ers relation head office us completely joke too. The recent I gave 3 * they should received 5 but the head office their customer services like the one in Gravesend. So I can imagination that anything's when wrong they won't look after customers at all. Very shame of head office managers . I requested for talking.g to managers in head office they said their boss busy or go holiday. Now nearly 1 months not even heard anything's. What kind of customer service is that???. If u have money need to tho ked about their customer services.

Couldn’t ask for a more professional team especially given the current pandemic.
Feel safe entering the bank, social distancing was very well managed and was served by a lovely lady called Vanessa. She is a credit to your team.

Horrendous bullying experience from a male member of staff which was reported to their Head Office, never heard back from them. So wonderful polite and professional staff but have never forgotten that experience.

Such polite and helpful staff always so well organised. Happy to help you whatever way they can.

Friendly staff, managed well and staff are working hard through the covid situation!

Thank you very much to Sally for all her help in sorting out my problem over the last couple of days. She was very friendly and efficient and rang me to keep me updated.

My husband had to visit twice today and was impressed by how helpful the staff were.