Nationwide Building Society

I have banked here for over thirty years and only have good things to say about the place.
Although members of staff have come and gone it has always had a nice friendly atmosphere.
If you fancy a change of bank you could do a lot worse than move here! (",)

Love the new meet & great , wonderful young,friendly girl you have doing it (May16)always has a nice comment and a smiling face. Teller staff,helpful,friendly & knowledgeable.

Nice experience with the bank via my FlexOne thus far. Early days, but the staff seem friendly and the calls I've made and received have been very well conducted.

Called in to get some documents certified for probate purposes for my later partner - of whom we are both long standing customers of Nationwide Bank. The lady at reception, said sorry we cannot do this for you as we cannot "Confirm or Deny your ID or Documents". She said " We tell everyone to go around the corner to a nearby solicitors, and they will certify these documents for a payment of five pounds".
Needless to say, i left the Nationwide Bank very frustrated and made my way over to the Santander Bank (of which i'm a customer) and they were only too happy to help out and certify said docs/id within a few minutes.
It's very strange how the same Chester branch of the Nationwide Bank will gladly accept your Passport ID and Utility Bills as proof of who you are when you are applying for a mortgage.....but not help you out when you need a document certified, as a customer!!

When we go over to Chester very often need to get statements etc, the staff are always so helpful and friendly, myself and my wife have been with Nationwide for a lot of years my wife since she was born, they are first class with no hesitation of fully recommending them great building society

Longstanding customer of Nationwide but after today I feel like going elsewhere who knows how to treat their customers. 20 minute wait with no explanation or apology. Went to Santander and was greeted by the Manager. Where do I want to invest my money. Certainly not Nationwide😡

The staff are extremely polite, helpful and friendly and very knowledgeable about their products and services.

Very disappointed! Make it impossible to get a credit card because they keep losing my signatures?