GO Outdoors

Post lockdown, post liquidation and post repurchase, all was excellent in-store. This was my first ever visit to Go Outdoors for a quick look around for any bargains. With so much to choose from and tents pegged out to try; we ended up with an enormous tent. And that prepacked shopping trolley stunt to take your bargain buy to tills was very clever. Staff really friendly. All in all, a very pleasant first visit, although a little financially lighter. 🤭

Friendly and helpful staff in store. Good prices on most products. Product lines and product availability are a mixed bag. Web store turned out to be useless for me. They didn't even start processing my order in two weeks, so I had to cancel it. Customer care support for the web order wasn't very responsive or helpful.

I visited this store on a Thursday lunchtime.. there were plenty of staff on hand. I went to buy a pair of walking shoes. Apart from getting my chosen choice of shoe I got no support at all in my purchase. I chose to shop at go outdoors due to reading reviews saying how good they were. I spent over £100 on the pair. I'm disappointed.

Craig was interactive and helped us in everything we asked
Jasmine at the checkout, super smile and again very helpful.
When we returned for something we forgot Craig saw us and gave us a super discount. Well done to both of you. It was so nice to be treated with excellent service

I returned a product back that was bought from the store and they refunded me half of what was on the go outdoors colindale receipt. I now have to get my credit card company to reverse the initial payment I made.
I also notice when you buy the products on special offer, the cashier will still charge you full price and I will not recommend shopping there unless you want to lose more money with this company
Avoid this company if you can

I came to Go Outdoors last week feeling stressed and under time pressure. Dom showed incredible kindness, patience and creativity in helping me out with my tent problem - he saved my weekend. He was calm, knowledgeable and really really good at his job. He deserves a bonus or something. Thanks so much again Dom and sorry this review is a bit late!

Not very good. Bought a pair of trousers but needed to change for the next size up. They refused to order another pair in. Said I could order online but doesn't seem to be possible without paying £3.95 for delivery, click and collect not available.
As I'd tried this approximatel FIVE TIMES previously and each time was told the next day that the item was out of stock and I'd been given a refund, MINUS THE DELIVERY CHARGE (refunded after a phone call) I can only assume that this is a regular scam that a lot of people fall victim to.
I returned the trousers and bought another pair from the manufacturer direct.

If I could give no stars, I would! Long story: Ordered boots in the sale beginning of March - there was (apparently) a technical issue meaning I had to cancel my order and repurchase. I was promised the price I paid would be honoured and I would also receive 10% discount. The new order has still not been dispatched and I have not been refunded.

Customer service invent a number of rules around refunding, dispatching and technical issues to get you off the phone. One moment I can't be refunded over the phone, the next they say they can over email ... but not the correct amount. Going round and round in circles. Now approaching the end of May.

Such a waste of time and disgusting service - please order elsewhere.