Formula One Autocentres - Southampton (Hedge End)

Car was diagnosed with the issue that was brought up during my initial own diagnostic. Quote for the new part was quite expensive but was told I could get it cheaper myself on ebay and fix it myself easy. Problem is I can't fix it myself. Other issues were found and a quote was given for it but had to decline.
So the five star is based on my initial query and job that needed doing. As they got my car in early despite being short staffed.

The only issue I had was a tin of diesel cleaning fluid left in the passenger side on the floor and my drivers door has been slightly damaged inside it creaks loudly and seems loose as if someone leaned on it during the diagnostic.

Had previously had such good experiences but has clearly gone downhill of late. Turned up for a booked appointment only to be told that the tyre fitter wasn't in so had to come back another day (thanks for not calling and wasting my petrol). When we did bring the car in at 9:30am, was told fitting would be an hour but didn't get car back until nearly 3pm. Was also billed for wheel alignment despite only asking for the free check. Will look elsewhere in future.

Ordered a new battery Friday,to be fitted Monday. We phoned to say couldn't make it until Tuesday and left my phone number if any problems. Arrived at A1 to be told no battery there,waiting for it to be delivered. Waited and waited . After nearly an hour,still no battery. Told them going back home. They said they would ring when battery in. No phone call that day or next day. Had battery fitted elsewhere with no problems. A1 completely wasted my time and will never go there again.

Brought my car in as my engine light went off in whilst I was the area, got abruptly turned away from Halfords opposite. Was met with such lovely and helpful guys who quickly found the problem and solution for me and efficiently fixed meaning I didn’t have to fork out for recovery. Couldn’t recommend enough, thank you so much!

Abismal. Avoid the place.

Booked an MOT through their webpage for a Saturday. Arrived at the place 1 hour ahead to be sure that they have all the time needed, and they tell me they can't do it because the technician is "going home in 15 minutes".

Why bothering booking and paying online if then they are going to ignore it?

Booked online 6 days before. Turned up on the morning, only to find it all shut up. An employee was outside and said that the manager hadn't turned up and he didn't have any keys. Apparently the manager hadn't turned up the day before either. Was told to get in touch with head office to get a refund. Haven't heard back from them!
Don't use them as they ask for payment in advance!

Very courteous guy on reception desk upon arrival, tyre’s took a bit longer to fit than usual due to short staffed/ illness and understandable at this time of year. Bonus is the foot/hand brake is operating and releasing properly now, don’t know if this was sorted intentionally or just a result of wheel removal. Either way very happy 😊

Went in and ordered 2 tyres on Monday, got told they would ring on Wednesday so they could book me in on Thursday for fitment, called Wednesday afternoon to make sure we were still ok for Thursday, got told no tyres had been ordered. Guy on the phone said he would try and get some and call me back. No call back, phoned Thursday to see what the deal was, no tyres had been ordered again. Don’t waste your time going here.
Funnily enough when we were there on Monday there was a lady in front of me who said she booked her car in for an MOT that day, got told her name wasn’t on the list so they couldn’t help. Sounds like this kind of thing happens a lot here.