The Car Wash Company Leicester (Highcross)

Would give this place a 0. Wanted my car washed - I wanted an exterior wash but the very argumentative main man who always trys to “up sell” refused to wash our car for the basic package and his reason was “you always bring you car when its dirty” - well we arent really going to bring the car for a car wash when its clean are we? he has argued with us before... really unsure what his problem is.

Regularly take my car to these guys, yes they can be expensive but my car (2005 honda accord) always looks like its just rolled out off the showroom when there done, you also pay for the convenience of being able to do your shopping, have lunch and do whatever else and come back to a sparkling car without having to sit there waiting for them to clean your car. I highly recommend these guys. And if people trust them with they're expensive range rovers, high end mercs and BMW's and the occasional Bentley and Porsche, there doing something right

2 stars for the outside job but I paid for the diamond service. The boot wasn’t hoovered properly and inside the passenger door had stains of a drink which I thought they would clean up with the diamond service.

2nd time I’ve used them
And the first time was brilliant.
They sold me the diamond package saying it would be like brand new.

Paid £35 for a platinum wash, and its absolutly appalling. Thing being I could tell the car wasn't cleaned properly the 1st time I returned as there was still hair and threads on the seats. So after leaving it and my other half paying for the clean on returning when we got out in the daylight there was still dust on the dashboard dust and easily cleanable debris all over really as well as the windscreen not being cleaned on the exterior. Will not ever use this service again as its as exspensive as a proper valet. The attitude of staff is poor when I pointed out the lack of cleaning they get defensive. The boot also wasnt cleaned the 1st time as they couldnt see the big button to open it on the dashboard (I guess they didnt even look.) Just a very dissapointing service when you compare it to how it was when it 1st opened.

£40 for a wash & polish on a small hatchback and didn’t even bother to open doors/boot and do the sills, no attention to detail at all. Complete waste of money, could have done a better job myself. Never felt so ripped off before and therefore not even worth 2 stars

***Would never use again!!!***

I paid a lot of money to have it cleaned inside and outside, I said to the guy that I was happy to have the basic wash inside and outside and he stated that I would be better to go for the one above as a vallet, this it was the platinum one, so I did do.

When I arrived back to my car, they had already closed so there was no one there for me to say anything.

My car windows inside and outside were all very smeared and the car was not up to expected especially for the amount paid, it wasn't even cleaned inside properly as well.

I think this is absolutely appalling and most definitely will not be having it done again.

£40.00 is a lot of money to especially have your car cleaned and you would expect a very good job, this was not the case at all.

Will never use again!

Awful service, rude and they are lying to customers on availability of Silver and Gold packages, forcing people get unnecessary valet.

They did a very poor job cleaning the exterior of vehicle leaving mud on inside of wing mirrors and in the grill. Then said they could not access the interior and still tried to charge £25. Highly advise to use other providers nearby

Hello,

Just come home from washing my car in your Leicester garage, just to find out that the either the person washing the car next to mine, or the person who onws the car that was parked next to mine, damaged my car while opening the door! My car is one week old and it wasn't like this before I left the car to be washed. Either you take the responsibility for the damage, or you need someone to have a look at the cameras because the owner in need to take responsibility for the damage. This happened between 13:10 and 15:15 today, Saturday 07/03/2020 and my car is a Black Skoda Superb.

Updated: More than a year passed and I finally got a reply telling me that the damaged wasn't caused by any of the products they used even though I've stated from the day one that the damaged was caused by the car next to mine.
I will never use the company again and will advise everybody to stay way from this company.
Had the car for two weeks, got damaged while it was with them and they are not even taking responsibilities for the damage.