Westbus Coach Services Limited
Rigby Ln, Hayes, UB3 1ET, United Kingdom
3.6
28 reviews
8 comments
GH44+H2 Hayes, United Kingdom
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Monday: 7–19
Tuesday: 7–19
Wedneasday: 7–19
Thursday: 7–19
Friday: 7–19
Saturday: 7–16
Sunday: 7–16
Tuesday: 7–19
Wedneasday: 7–19
Thursday: 7–19
Friday: 7–19
Saturday: 7–16
Sunday: 7–16
On the outbound journey the coaches were 30 minutes late and the service was non-existant, no friendliness, absolutely no assistance with luggage. I was spoken to rudely on the phone and lied to when trying to find out where the coaches were. One driver had an eye affliction and I felt that they were unsafe to drive during our journey from London to Cambridge. At one point this driver tried to drive the wrong way into a petrol station and then veered off-route to stop quickly on a side road, due to an affliction with their eyes. We were concerned.
On the return journey coaches were again late and then made us wait for an 45 minutes while they took a break. The drivers were again unapologetic, I was treated flippantly and I felt I was given unreliable information. Absolutely no customer service from the drivers and my colleagues were spoken to rudely on another coach.
Appalling experience with Westbus, I would not use their services again and encourage anyone to book with another company.