Costa Coffee Rawtenstall

Why, oh why does it take so long to serve coffee.
The end product is lovely, the standing in line is not enjoyable.

No complaints on service or quality of product. It's a coffee shop and it is what they do.

Best place to visit
very friendly staff they always make the best coffee

Very busy today and was served by Emma. She was smiling, very friendly and understood what I wanted to order and wasn't flustered when she asked if I had the Costa App (so I could collect some points) but I hadn't loaded the App whilst I was in the queue and she waited very patiently for me. She even jokingly remarked about Starbucks. A credit to Costa Rawtenstall for providing great customer service.

Modern, large Costa coffee shop, with very high ceiling. Not the usual atmosphere of a Costa. Although the entrance was wheelchair accessible it was difficult to move around - simply too many tables placed too close together.
Chairs were very scruffy and soiled - in need of replacing or re-covering.
2 small single mixed gender toilets were not really adequate for a cafe this size

Short of 5th Star, echoes for me, must remember to turn my hearing aids down slightly. Seems to be an excellent meeting place for coffee. Coffee and service always high standard.

Better of late- well staffed and clean

Called to meet family on a Sat afternoon and parking was very busy but able to find, the shop itself was busy non stop but able to find seating and meet up,

We always enjoy our visits to new hall hey. The staff have become like a family as we visit 5 times a week for a variety of coffee's or chocolate. Staff are extremely friendly and the facilities are spotless. A fab position as well to relax after shopping. A 5 star plus.