Chartwell Green Surgery

Chartwell Green Surgery is the best, I really feel I am being personally looked after, especially by Practice Nurse Sarah who is so welcoming and professional. I have had the privilege of attending this surgery for over 20 years' and have never had cause to complain. Many thanks to all at Chartwell, 5 stars well earned.

I have been with this surgery since moving from sholing and may I say what a brilliant surgery this is .
I was unwell and my wife made me an appointment when I was seen the doctor made a diagnosis I was in hospital in under two hours the hospital done lots of tests and came up with the same diagnosis as my gp a week later I had an operation and now I’m fine we’ll done dr I am very thankful. Of your fast and accurate diagnosis great job I’m forever in your debt

I called the surgery today because my young child is poorly only to discover they are shut for staff training. Furthermore, the alternative number they provided on their automated message was incorrect. I called the number only to be told their number shouldn't have been given out and they don't open until 4:30pm. They also said there are no clinicians available in this area today which left me speechless. It is not acceptable to close a GP surgery for training. Neither is it acceptable to close on 19/09/22. Hospitals cannot shut and therefore GP surgeries should not be allowed to shut. It is a burden on the hospitals who are already overrun. The surgery has refused to see my child on several occasions, even when he developed a rash and I was scared it was serious (luckily it wasn't). They simply said they had no appointments and to go to A&E. He was only 1 at the time. Whilst it is easy to get through to them, they won't to see my son face to face when I'm concerned about his health. This leaves us having to go to A&E or the Royal South Hants who wonder why we're there because our GP should have seen us.

How can you advertise for new patients but cannot give me a phone consultation as non are available? I explained I was happy to wait but i was still told that none were available, and to phone back in a week. I searched the website to send an email direct to the practice but I was unable to find one.

Wow how rude was the doctor i saw today . So abruptly and dismissive i left in there regretting why i even wasted my energy . No empathy . Now i know what to do straight to A& E would rather wait hours and get help than this . No help at all and at one point at this surgery my name was taken off the list without my knowledge they just thought well lets take her off . Im never one to put reviews but i feel so sad that im sick my cheat is burnibg feels like i have ulcers all over and im even scared to couph and someone tells me just do self car drink fluids 🙄

I cannot recommend this surgery enough - they are truly exceptional and professional in all aspects, and clearly care for their patients. It is so refreshing to attend a surgery where all staff listen to you and pay attention to the small details, as well as being friendly and approachable. Thanks for all you do!

This surgery is amazing, the whole Team Drs, nurses front and back of house. My husband was taken ill and in less than 4 weeks he had had 3 hospital appointments and a disgnosis. Unfortunately the diagnosis is not what we wanted but i can not fault how the smooth and quick the process was, especially during covid-19 and the booster programme. Im not going to give names of people we have dealt with directly as i feel they are a team and an excellent one. I have had lots of dealings with the practice regarding mental health issues and can not fault they way it has been dealt with over the past few years. Keep up the amazing work.

Our family has had many years of excellent service from the doctors, nurses and all the staff in this surgery.
Highly recommended!!