Chiswick Health Practice

I’ve been with this practice for 25 years. Not exactly a regular user as have had good health. But every time I’ve needed them they were there for me. I had a good GP but if he wasn’t available the others were good too. Nurses were excellent and very caring. I always felt in safe hands and that this was how the NHS should be . Have moved out of the area so will have to leave them and I can’t imagine getting better service anywhere.

Horrible services !
We moved to the area one year ago. We had have many issues and never ever could get a proper appointment. I got a telephone appointment with a GP that was not mine and he didn't put any related information and requests in to my record. I need a simple blood test and it took 3 weeks to get one and they cancelled it on the day. Totally useless ! I got the blood test after 6 weeks of constance effort .Now I got the result. Guess what? They didn't test the exact blood test that I requested and gave me the result that nobody asked for . I went there , got the print and check the items and the ones I request personally from GP, 3 times from receptionist and asked clearly from the person who got my blood test and nobody cared.They didn't call for the result ,they didn't give any assistance to check the result , because they totally don't care about your wellness!

Absolute shambles of a service at this Health Practice, where the rude & incompetent Reception Staff believe they are the closest thing to God that ever existed. Doctors are ok, service is shocking. Would give zero stars if I could.

I have been registered at this Practice for a little under a year. So far, genuinely had positive experiences (apart from the long time to get an appointment, a general NHS problem), especially with Dr. Speck. Reception/Administration were quick in responding to email and sending necessary documents.

One recent incident, however, was particularly upsetting and highlighted issues in the admin system:

I received a msg cancelling my appointment with Dr Speck, and received another message, the following day, setting a new appointment. Upon showing up at the new time, told that was a system mistake - a msg automatically sent with no actual appointment.

One cannot always help when things happen automatically with the system, but someone surely must take accountability to fix the system and avoid such issues in the future. Our time matters, those of us having to leave work to attend the appointment. The receptionist wasn't helpful either, brushing it off by quickly apologising and saying there's nothing she can do. Instead of offering something tangible (like raising the issue or setting up a new expedited appointment upon the dr's return). Her approach to handling the situation seriously made things worse. Reception/Front Desk at a medical center are meant to be especially mindful and reassuring!

Dr. Specht is the best Doctor I ever had, he is always empathetic and make patients feel cared for, he is always there for us, he never rushes, we are very lucky that he looks after us.

I waited for today's appointment for a long time, unfortunately the doctor got sick and my appointment was cancelled. I called to reschedule the appointment but they sent me messages that confuse me, one appointment on November 5 and another appointment on November 16. I tried to call back to inform them about this mistake, but again, unfortunately, no one answers.
No more words…

I'm very grateful to have such a good GP surgery. All the staff here have always been very helpful, kind and supportive.

They have lost a bunch of GP's so the service there is suffering. The receptionists are just terrible. They are giving this GP a very bad reputation. If you manage to see a GP it's Great, but you still have to go through those God awful reseptionist. Also getting through to them on the phone is a hit and miss (these days more emphasis on the miss). When you finally get through, it's just nonstop rudeness.