Thorpe Health Centre

Usual waiting time, little bit on the warmer side in the waiting area, air-conditioning might be an upgrade... Otherwise happy

Always get an appointment on the day, new booking system is excellent, friendly reception staff, hardly any waiting time, Doctors and nurses are great. I am very grateful to be a patient of this practise.

The doctor I saw was very blunt and very uncaring it made me feel like bursting into tears how rude he was. I came to be examined due to intermittent bleeding between periods and he told me he didn't have time to examine me and to make another appointment even tho I need to be referred for an ultra sound. When I told the receptionist that I needed a pre booked appointment quite quickly she laughed at me saying the doctor never would of said they need to make me a pre booked appointment and I would have to ring up on the day. I've never felt so humiliated in my life. This is the reason people leave problems until they are too late because of the hostile reception they get when they do try and get help. Absolutely disgusting I will be changing my doctors as soon as possible

States on the website that the surgery opens at 08:45, but the appointment lines open at 08:00. I've contacted the surgery at 08:00 and I'm 23 in the queue :(

When you call you are always number 23 in the queue and the queue never moves, it's designed to make you give up. The message says why don't you try our "interactive website" There is nothing interactive about their website at all and when you message them on there your message is ignored. A while back after my 2nd covid jab I was really ill and wanted advice, the illness went on for weeks, I couldn't get through to a doctor and they ignored my messages via the website. Before Covid the service was awful but now there isn't a service whatsoever! I will say though that before covid when I did see the doctors they were excellent.. I've not seen a doctor now since February 2020 I think

First experience with Thorpe Heath Centre was amazing.
My daughter hates hospitals/doctors and the Nurse was really nice, my daughter left saying she liked that! Which is a first! Thank you :)

Amy prescription team, fantastic communication and listening skills impeccable and she knows her role well. Thank you Amy for helping me organise medication. My mind is at rest ........ Sarah x

I love my doctors so much. They are so amazing. They always put thier patients first even if they arent to well themselves x