Shrewsbury Road Health Centre

It has been two years since the start of the pandemic and you are still unable to see a GP. I can see a doctor at the hospital but they are still refusing to see patients at this surgery!

Very unprofessional.

Extremely difficult to arrange a "telephone" appointment since this is the only way to have a consultation. Have to keep checking online to see IF and When an available slot pops up!

Do not even try to bother calling them as no one seems to pick up, same day appointment forget about it! If you do manage to book one, it will ring once and then just disconnect. You will receive a text response stating they have tried to contact you and did not answer. If you call back and manage to speak to someone and enquire about what just happened they will just terminate the call on you.

Have been at this surgery since it's been open. Total shambles now. Absolutely pathetic!

Submitted an online consultation for me and my 3 year old. The doctor who called for me called twice in a space of 1 minute no gaps and prescribed antibiotics without speaking with me. I visited 4 pharmacy’s to which the last one informed me that those antibiotics were out of stock for a long time, resubmitted a form as couldn’t get through over the phone and was not contacted even though I was in a lot of pain and needed the antibiotics! The second doctor who called for my son told me he had a viral infection and did not ask me to send any pictures of his rashes all over his body and mouth even though he is only 3 years old and should have been seen or his pictures seen at least. I called back this morning 8 on the dot and was 2nd it took 20 minutes to speak to a receptionist who talked over me continuously telling me I spoke to a doctor and he prescribed antibiotics and I said I didn’t speak to the doctor and antibiotics aren’t in stock and I need a referral also but she told to submit a new form to which I already told her I had yesterday etc. I rarely go to the GP but when you’re in a lot of pain & know you need antibiotics to go through all of this malarkey is very unpleasant and upsetting.

The most doctors are friendly and helpful, but the reception/admin staff are anything but. They do not understand what you are trying to convey and do not try to understand at all! Because of this, I have had problems for over 4months, which could've been resolved in 1 day. Absolute disgrace

I called the surgery 20 times between the hours of 8am and 9am. I have evidence of this on my phone. I called as soon as the clock struck 8am. In all the 20 times I called a pre recorded message came on saying the lines were busy and to try again. How do people get through? My son has asthma and was experiencing severe continued coughing over the past 1.5 weeks. I was very concerned. I did not manage to get an appointment. I then called reception later to talk about the situation. The receptionist was extremely rude, dismissive of the issue and completely uncaring. She promised to provide a link to the online consultation but she did not, nothing came through. So she lied. I called a few hours later to make a complaint to the manager . Only then was a nicer receptionist able to allow my son to get an appointment. The doctor was very nice and the second receptionist. The first receptionist, an older woman I initially spoke to was extremely rude and horrible. The nasty receptionist has been the subject of many negative reviews of the Shrewsbury Road Surgery on the internet. She needs to be trained about patient care, courtesy and compassion or be fired. She is a disgrace to the surgery. Completely unprofessional.

Reception are rude and untrained. They dont know how to listen and talk to people with respect. The doctors are hacks and don't know anything. Never diagnose properly or listen to the actual problems. Worst clinic I've ever been to

I had an appointment for an blood test,with email confirmation and letter etc but they couldn't find me on the system.The receptionist was extremely dismissive of the issue and completely uncaring.From what I notice in all the recensions the problem is not with the medical staff which are extremely polite and
helpful, the problem is with the reception who are extremly rude and treat you in an unprofessional manner.

Useless staff, useless service, useless Drs who don’t care what time your seen! Remember it’s there practice funded by NHS
So they getting paid and all they wanna do is be tight as a**holes and make More money for themselves !!!!!!!!!
All going private and down the the drain! trust me I know. These Drs that can’t speak a word of English some of them and also some of the staff as there is no diversity whatsoever now
Grew around the hospital for years and I’m
All for change but for the right reasons and everyone every race is treated in the correct and respectful manner not to BS too!
You Drs need to think about duty of care and and not your wallets! I’m P****D with the service there. The team who do the bloods and on that reception and everyone else down that part of the building I find friendly but not the other end.

Pretty crowded. Need to wait for my turn patiently. Social distancing and Wearing masks still applicable. Neat tidy safe zone. The best thing I saw was they have bicycle parking stands. Wish I knew it earlier would have brought my bike. I wonder why usually nobody mentions bike parking. Overall good experience as always. The inly complain it is boiling hot in the waiting area.