Bromley County Court

Really disappointed with the way telephone calls are handled. Firstly, there is rapid fire recording lasting approximately 2-3 minutes. Then one’s told they are busy so left listening to it ringing for 5 minutes no answer so rang off. Or alternatively on other occasions going through the recording yet again, to be told they are busy, phone later and it cuts off. This is not a free phone service so perhaps one should be informed they are busy before having to listen to recordings. Totally unimpressed with this poor service. I pity anyone with something really urgent. Just a thought.... Seeing so many negative reviews of the court’s extremely bad service. Does anyone there actually read them? If they do, but are completely ignoring people’s concerns then that says it all! Disgraceful!

Spoke to a lady called Jennifer in relation to obtaining court documents as a matter of urgency, 10 minutes later the requested documents were in my inbox.

Thank you Jennifer, you made my day! you deserve a promotion!

This court is very, very slow indeed but I understand that there are a backlog of cases and some cases absolutely have to take priority over others.

Some of the clerks are rude and the judges even more so! I've even had one laugh at my distress during a particularly delicate and sensitive matter. I was too shocked to complain at the time.

My documents got lost a couple of times and you really have to pester them to get updates.

However, dont give up hope, there are 2 clerks there who are amazing!

Michelle and Barnaby went over and above to try and give me as much information as possible. Their patience and understanding was greatly appreciated during this stressful time.

I was calling nearly every day (sometimes, twice a day) to resolve my issue and whenever speaking with Michelle or Barnaby they would never show any irritation or annoyance. They simply wanted to help. They are the only reason I have given 2 stars otherwise it would have been 1 star and even thats too much!

Terrible terrible service. They told us to fill in a wrong appeal form N244 when it should be N161 for claimant then took the appeal money. We then reapplied for the appeal for the second time, callled in twice and found out somehow documents have been lost/not received and told us to resend it and wait for another month. What a Joke the justice in this country

Just like everybody else one of the worst services I have ever received and I am contemplating contacting my local MP and councillor because this is absolutely outrageous. I have called on numerous occasions I have phone records to prove it I've been on the phone for almost 4 hours with nobody answering email do not get responded to.

This has led me to missing a court date that supposedly they have told me about but have no evidence to prove it on their end I have sent numerous emails asking for a confirmation date to no avail.

The only time I managed to get through the lady dismissed me and hanged up the phone.

Honestly if anyone knows where we can report this place to I would really appreciate it as this is a disservice to people.

Sitting on hold for over one hour so far....no response to emails, please answer - it would be courteous!!

A nightmare trying to get through, 1 hour 26 minutes before an answer. Once answered the member of staff while trying to be helpful, simply didn't know the answers to my questions, including what the delay time was likely to be.

Been on the phone now for nearly 2 hours and still hanging.
Please tell me if this is now the norm and not the exception
Is there just the one person working or not as the case may be??