Dunes Dental Care

While phoning 111 to receive emergency dentist treatment today I was rudely spoken to by a Male dentist upon arrival.

I dont drive and the driver of the car was smoking a cigarette in the car park opposite the clinc, I am trying to give up smoking so was using my nicorette inhaler prescribed by My doctors may I add.

To be greeted by a rude dentist who shouted at me that he had just watched me smoke a cigarette and do I think that was appropriate, that he would advise me ONLY and that he WOULD NOT treat me as he just watched me smoking. The lady that was taking my details asked if I pay for treatment I said yes, to which his attitude totally changed and he stopped shouting and just stood there.

I have never been spoken to like this before by anyone. I am definitely not happy with the service I've received today. Not only with the attitude and lack of compassion and care off the gentleman in question. He gave me no advice on what I could do to help with the pain or swelling I have. He basically waved a prescription at me and told me not to drink alcohol for the next 7 days. He gave me no reason as to why I needed the prescription or why I am in pain and have swelling. I had to contact my local pharmacist for advise.

I will also be telling friends and family who live in the area about my experience.

I was going to give a 5☆ review after my last visit to the practice but after today's appointment I think a 1☆ is generous.

I would also like to add I will be putting in a formal complaint about the dentist. As I found him to be incredibly intimidating and he made a bad situation worse for me as I have a fear of dentists. Leaving the practice yesterday not only was in a lot of pain but I found the dentists actions towards me extremely distressing and extremely aggressive.

Went here today as an emergency. The 3 girls that i met including the dentist were so kind. First class care. Thank you

Ive been having treatment from Hannah who is extremely proffessional and puts you at ease. She offers you advice and chioices never pushing you into something you dont know or understand

1st visit to a dentist in years and totally put me at ease!!
I'm sooo grateful!😁😁👍👍

Attended Dunes for an emergency dental appointment with Hannah. The staff were extremely cordial, friendly and welcoming. I was made to feel at ease from the moment I walked through the door, and all my concerns and questions were handled directly, sensitively and professionally.

Hannah (dentist) was diligent and caring, taking the time to address and explain each issue, providing recommendations for future professional and self dental care.

Sandfields Port Talbot is extremely fortunate to have this much-needed dental service in the area and I can't recommend it highly enough.

I would not recommend this dental practice at all! Booked my myself and husband in for routine exams. I had taken time off work for this. My husband is disabled so I we always go together and he has a fear of dentists, to be told when I arrived at the desk that I was booked in but he wasn’t! Baring in mind I’d booked the appointment over 3 weeks ago! When I asked why can’t the both of us be seen to be told they can see us both not to the full extent of a routine exam. Next minute she went off and then came back and said only one of you can be seen! When I asked to speak to the manager, as I was not happy about the service she’s no where to be seen apparently on the school run! (Nice for some) couldn’t make a complaint! Shocking service from the dentist himself Marcos! Now if I didn’t know thing about dental, I would have been nun the wiser but would not size me up for interdental brushes so I know what size I definitely need to improve my oral hygiene. Just got told to buy a range of colours and have ago! He said floss which I find difficult and don’t get on with that why I asked about the interdental brushes. When an X-ray was done to be told I needed two fillings but one of the fillings was amalgam (sliver filling) because it’s so deep fine. But the other isn’t as deep but because it’s at the back of the mouth and no one will see I can have another amalgam filling instead of a composite filling (white filling) truth be told he couldn’t really be bothered with it just wants to get the treatment done doesn’t really care how you feel or what you would like. Regardless if your NHS or private you should be given an option. Dental nurse was rude also!
My mother in law was in last week aswell she’s never been seen by this dental practice at all before after waiting 3 years on the waiting list. Gets to her appointment and didn’t even bother doing X-rays! So how is this an exam? Not really looking fully at the time and what condition they are in and what treatment needs to be done. Shocking service! Will be taking my family off this waiting list and will be going to another dental practice in Neath that is much more professional!

Good dental practice, and I can’t fault the treatment I received. However, multiple appointments have been cancelled last minute.

Other than that, I don't have anything bad to say about the practice and the staff. The treatment I received was great and the staff are friendly and make you feel very comfortable. Great practice to choose if you're more flexible on time

Awful customer service. I don’t ever write a negative review, however would not recommend anyone going there.
I’ve paid for my filling and it fell out a week after.
The dentist didn’t even clean the tooth before putting a filler on.
What upset me the most is why to be a dentist if you don’t care about people and quality of the job you do.
And to add on, if I want it fixed again, I’d need to pay again.
Very poor service from start to finish.