Argos Colchester Tollgate

Been a handy place to collect eBay orders after work as it opens late as well as to buy their stock. Staff very helpful & friendly, they even let me park bike inside as easier for me with disabilities. Definitely pleased they opened here.

We've been in here a few times to get household appliances such as carpet sweepers, clothes driers, battery chargers, and they always had what we needed in stock, which is pretty unusual these days. Customer service is helpful and friendly too.

Popped into this shop recently after I had ordered a sofa to collect, staff were helpful when it came to giving me advice on what I should do to cancel an order/delivery as I had previously ordered a sofa that was much too big for my flat.
The queue was quick, staff were friendly and overall a very pleasant atmosphere.

A bit of a shadow of it's former glory but it's still a great store nonetheless. It's nice to actually see an Argos shop and not a tiny stand inside a Sainsburys. They are usually quite well stocked and it's not usually a long wait. The staff are always polite and courteous and remain professional even even dealing with the odd difficult customer.

The EE stand inside is a let down as they're usually sat down checking their socials....

Had to wait a bit to get served on click and collect. The poor guy in front hadn't signed his bank card and was getting quite a dressing down by the women on the till. She wasn't very friendly when it came to me either. No chit chat and when I said I didn't want to take out a guarantee she slamed the product down and walked off. I didn't get her name but it said Manager on her badge. No hope for staff if the management arnt customer focused. 🙄

Ok where to start, I love how Argos works u know what u want, u go in andd buy then leave its awesome, i had a horrible experience in Currys next door or as it used to be called PC World, they just pester you and cant answer the questions any way when its too technical, but the fact that Currys push the insurance so hard is infuriating.

But back to Argos the only reason i dropped the star to not having 5 stars is the review process, I left a review and because it wasn't within their guidelines it wasn't admitted, so here i am ranting via Google.

My experience with Argos has been brilliant and other than the review system i would fully suggest useing the shop to anyone and tell everyone to avoid the review system and opt for the google method.

Dealing with the worst manager you could possibly face as she contradicts company policy and statutory acts. Would never suggest to go here if you have a problem. In fact I would suggest the company looks into her and sends onto a course for customer service.

Not as organised as other branches, normally when I do a click and collect order, the order has been picked, and I just have to wait a minute or so. This time one item was handed over with in a minute, I had to wait 4or 5 minutes to be brought down from upstairs. The order was placed the previous day and was collected 4 hours after the store opened. Not a case of them being caught of guard. There were at least four members of staff on duty, and it was not busy.