Argos Chelmsford Chelmer Village

Bought a washing machine online and went in to collect it today. It was wheeled to my side of the counter and dropped off with a "there you go" comment. Moral is, go prepared, take some help if you order a heavy item, better still shop elsewhere. I had to struggle and get it in the back of my car on my own.

Staff were very helpful today. After having no luck with Curry's I ordered on line with Argos and walked across the car park to their shop. Despite arriving at closing time they still allowed me to collect my order.

Absolute joke of a place to shop. Rude staff, unprofessional and arrogant. Don't go there unless you want to argue about your collection of items paid online

I recently spoke to a member from this store and their behaviour was terrible, they couldn’t even be bothered to hear me out and were just trying to hang up on me. Worst customer service i experienced by far

A queue was allowed to form at the only till. Purchases were appearing on screen for collection ...but for the people at the back of the queue. The people at the front of the queue were still waiting for their purchases.I was standing further along the counter and my purchase appeared on the screen. I got the attention of the person at the till and asked for my purchase which she was happy to hand over to me.
A member of staff there needs to visit another Argos store to see how it should be done with mutiple collection points which customers are called to when their purchases are ready for collection.

A single person can manage 3 collection points.

The staff were polite to me but none of them seemed to respond when their queue was getting longer than the list of goods for collection.

There seemed to be no one there guiding the team or reacting to the collection issue that was getting progressively worse and worse.

Agreed with the rest comments about certain staff. Unprofessional and arrogant.
I brought my soda stream cylinder for refill. I went home, tried to plug it in and realised that they gave me a wrong cylinder for a different model.
Next day I went back in store to change it. Very helpful young girl at the till, but had to go through her supervisor.
The supervisor said the seal is broken ( obviously I tried to fit it, and realised its the wrong one) nothing she can do and I "should be careful which one I'm buying". Excuse me? I brought my gas cylinder for refill and you gave me back a wrong fitting one!

Second time today when staff have attitude issues. Shopped there at around 1-2 pm today and girl who served me at first was lovely. But, oh boy, what is man issue who works there in high visibility jacket? I felt embarrassed for him. Thanks to someone like him a lot of people experience even if it started like really good ends being really bad and you come home and leave negative review cause why do someone like him thinks he can talk to you like you’re nothing? Reading other people reviews seems like this store needs some changes. I hope somebody will put him into place.

Avoid this Argos at all costs. Bought a watch 2 months ago which is faulty already, and the manager in this store said it's not their problem and to contact the manufacturer instead, despite it being my consumer right to deal with the company I purchased from.