Argos Crawley Kingsgate

Probably one of the quickest turn around I've experienced for an argos outlet. Walked in, found a machine, ordered what I wanted, item arrived before I made it to the desk and receipt stamped and walking out...

No fuss frills or frolics, other than half the systems down.

James was absolutely brilliant. Really helped me deal with my issue with my apple pencil, amazing service and friendly. A credit to argos

What a bad experience with argos kingsgate crawley branch will never buy again from argos furthermore bought online a punchbag delivery address argos kingsgate collect it on a same day but my son didnt like a material so change my mind went back to same branch to get a refund within 2 hours of time . Everything was in a box the bottom spring was not disconnecting as their colleagues also tried to disconnect but not disconnecting as it was faulty moreover team leader argos branch james refused me to give a refund as according to him its not faulty as well and saying to me its a permanent fixing of spring it doesnt says on booklet and its not a permanent fixing and same excuse saying to me a branch manager emma bottom line is they havent refund me £175 furthermore ive reported to their head office including ceo argos and possibly my next step is to repoting to ombudsman what a horrible experience i had will never buy anything from argos in future

Staff appeared simple and lacked common sense / weren't able to answer basic questions nor resolve issues.

fantastic service. Becca went out of her way for me,i had forgotton my glasses and she did the whole lot for me..eccept pay for it lol..from ordering to collecting .very helpful,cheerful,friendly, and helped with chhosing a bedding set for my son.advice on colour and style...deserves to be recognised for her outstanding service..Thank You Becca xxxxxxxxx

Yesterday l bought Pro Action 5 Sheets 10 Litre Strip Cut Shredder it was worth paying £17.99 for it, l needed a new Shredder because the one in my house had stopped shredding papers it cut through paperwork in a second this shredder l bought yesterday the only thing is Argos didn't give me a carrier bag to put my shredder in l had to carrier it in my arms.

Having purchased my daughter's birthday gift online, the nearest store location for was Crawley Kingsgate Argos.

The experience I received was neither in the festive spirit nor was it an example of 1* (one star) customer service, instead, I was made to feel inadequate and unworthy of a fair and unbiased service from the attendant/employee.

Whilst standing in the queue, a customer behind me had her order announced (which was a playdo set) and upon receiving the item, the customer was presented with a carrier bag and swiftly left with no further discussion.

As my order was announced, I approached and was presented with my item. I immediately asked if I was not entitled to a carrier bag (as I had witnessed prior). The employee then explained that the bag would cost me £0.20p to which I was happy to pay. I mentioned that I would use my card (as I had no cash on me). The employee then pointed me in the direction of the till across the floor which had at least 5 customers waiting to be served. I then decided that waiting for an opportunity to pay for a £0.20p bag was more hassle than required.

I subsequently left the store but in doing so, I was left feeling aggrieved and unfairly treated by the employee. So I returned and asked to speak with a manager on shift (name tag EMMA) and the manager initially reaffirmed that there is usually a £0.20p charge for bags as per government policy, I then replied that I had witnessed another customer receiving a bag without no charge or exchange of monies. Emma then stated (at the time) that she must have paid it online.

Again, I left the store but still felt inadequately dealt with and felt I was being told false statament (s). I then checked online and made a dummy purchase in order to see if I would be presented with the option to add a bag, NO such option was available.

I then returned to the store for a 3rd time to get a clarified statement from the manager if the option she stated to me was an actual company policy, at that moment the manager retracted and confirmed that indeed she may have given me incorrect information and ensured to discuss the matter with me. Emma asked me if I could identify the member of staff (which I did) so that she could get this matter addressed and on cue the member if staff in question arrived and immediately went on the attack and began to argue (not discuss or engage) with me (in full view of other customers) and categorically told false accounts of the incident by stating she took payment for the said bag which I did not see happen. The employee continued to interrupt myself and Emma and was now becoming aggressive and very personal and called me "rude" and was persistent in her challenge with me. This is despite Emma (her manager) requesting her to back down and not engage with a customer in that manner.

Admittedly, during the festive periods, companies and staff of companies can be in the festive period and can offer customers gestures of goodwill (which is fully understandable), however, to deny that took place and instead fasly state that payment was taken for it and then subsequently refuse another customer, begs to ask the following question:

Was I not offered that gesture because of my appearance and my special characteristics?

Was I further made to feel inadequate and fasly accused because when challenged, company employees will close ranks and deny a fair treatment to all customers?

Let it be known that by nature my appearance are considered as being of special characteristics under employment law and so therefore when a member of staff offers a white person a service different to what they would offer a non-white person (with no valid explanation), that question of race my come into it.

Lastly, I must give a small commendation to Emma for attempting to correct herself and also try to deal with the situation, however, failure to have influence over her staff and the necessary authority to direct her staff to act in a manner that does not shed Argos in a bad light, is indeed a grave concern. POOR CUSTOMER SERVICE!!

Delivery of goods after ordering is very fast👍👍