B&Q Tunbridge Wells

Great selection of items, staff could of been more helpful, found items marked down in price, but was not the case when we got to the till..

This is a big B&Q which has a large variety of items and we often find what we need - it’s on the pricy side though but remember to always sign up for the B&Q card which is fantastic and you get great discounts over email frequently. Staff are usually helpful and we’ve not had a problem so far. The newer self checkouts and collection area has improved efficiently A LOT.

The most unfortunate experience we had was when we came in to get a quote for a fitted wardrobe, the interface used for design and quote generation is absolutely awful and the staff are most definitely not given enough information about built in items to adequately help customers. We had questions as simple as “will drawers interfere with the door hinges or should they be moved up/down?”. The staff although very helpful had to eventually admit they didn’t have the answer for this and we mutually decided it’s best that we go for another option.

Somehow one of my favourite shops. I'm always popping down here for more kit. Well laid out, lots of stuff and good staff. What more could you ask for? A loyalty card?!

Well they got that too... And so did I 😅

Bigger than my local b&q, same product range.The car park is of a good size as it is shared with several other large sheds around the retail park, so parking was not a problem, even within a month of Christmas. The drainage system was good enough to drain the copious amounts of rainwater we've had recently to leave a surface that did not require Wellingtons or galoshes, like the Homebase in the Aylesford retail park often does. This was a bonus on this visit, as I was wearing sandals, and there is nothing worse than wet sandals. Well done b&q!

Very nice helpful staff and no problem with finding all I needed for my DIY Home improvement

I visited the TW store yesterday and instead of encountering your usual helpful, pleasant staff, I unfortunately was very disappointed to meet Gill who was extremely rude when I asked for help at the self check out. I struggled to use this facility as did she when I had to call her back to help, she told me it was the future and I had to get used to it! She clearly was keen to get back to her chat which I had interrupted. I left the store feeling disappointed.

Unhelpful staff. I am sure there are some staff that are helpful but I couldn’t find any.

There are better more helpful DIY stores go to them instead

Great place, enormous selection and very knowledgeable and helpful staff.