B&Q Enfield, Enfield Retail Park

B&q employees are always extremely helpful a* to recruitment team. They have so much knowledge with the products they are selling its actually amazing! I always leave completely satisfied. Ladies at click & collect were extremely helpfull today when i ordered the wrong size flooring. I had to just wait for them to bring me the correct ones doing all the math themselves without any hassle or having to order myself. It was very quick and they were extra kind. Thank you so much x

I asked one of the staff to show me where the tiles I was looking for were stocked, (the website said they were available at this store and I had driven a long way to get them) but he wouldn't move from his place and told me to go find them myself. I had already tried once but wasn't able to. This was early in the morning when there were hardly one or two other customers in the store. At my insistence, he said maybe they didn't have them in stock anymore and perhaps the website info was outdated. I requested him to just come with me for a minute to make sure before turning me away. At this time one of his colleagues jumped in and said to me, "There are worse things in life." I was surprised at this uncalled for intrusion and asked what she meant by that. She said it didn't matter that I had driven a long way and didn't find what I was looking for, it couldn't have been a lot worse. I couldn't believe a salesperson speaking to a customer like that. Anyway, I told her I wasn't speaking to her and requested the first guy once again to come with me to the aisle and help me find the tiles, which he eventually did very reluctantly. Once we found the tiles, he gave me incorrect information that they were all from the same batch, which I found out later that they weren't. Most of the staff here were least interested in serving the customers. As I was leaving, I saw the staff chatting leisurely with each other.

Has what you need - prices definitely are up but so is everything else at the current time. Helpful but I'd say more smiles are needed - floor staff. Cashiers however were pleasantly smiling

It was still standing.unfortunately with very few staff to help on the shop floor than one needs on a Sunday when amateurs in DIY arrive. The lampshade size I wanted was not available in the size they supposed to stock in the colour l wanted. A wasted journey to a less than inviting store.

Some products are reduced to half price because they are moving up the road.

I haven't been to the old B&Q (colosseum retail park) but i do need to say that their new location is very small just like what everyone says even though i've never been to the old one, i just don't like how they moved to the main Enfield retail park, the reason why i don't like the new location is because it will make the Enfield retail park more busier, before B&Q moved, the Enfield retail park was already very busy and an addition to a new shop that used to be in another location will just make the retail park more busier, i think 3 stars is enough

B&Q downgrade their size. It’s not big like the other place. The Staff don’t know where most of the stuff is. If they moved everything over and open more space. I give it a 5.

Got to admit, I used to enjoy visiting the enfield b&q store as it sold pretty much everything, since moving they have downgraded on size and they barely sell half of what they used to, sadly it won't be my go to b&q for the future.