B&Q Sidcup

My local B&Q store here in Sidcup - although I'm almost equal distant to the Eltham branch - has overall served me proud in the past with their custom, service and products. In fairness I found the price good and mostly of fine quality and standard. However, here is a market 'D.I.Y' highly competitive and many other specialised retail outlets in this trade to choose from. The staff here at the Sidcup branch have always been very kind and helpful and happy to please - by my own experience. The store and layout sizeable with two floors and a garden section at the rear of the store. Good lighting, clean with convenient walkways. Disabled access too. The products well displayed, but of course everyone has their favourite preferred shop. Easy to reach by public transport ( bus routes close to the store), and a reasonably sizeable car park that does have its busy moments ie.weekends. Always will rely on this branch in future. Keep up the good custom and service. Chris.👍

Couldn't collect my click and collect product because I didn't have ID. Knew all the information required but didn't have ID so I couldn't collect it and wouldn't accept a picture sent from my partner at home of the ID. Then also couldn't get a refund because I didn't have ID.
Just bought it off the shop floor instead which would have been quicker than the 15 minute wait for click and collect as I walked past it at the entrance to the store. Then had to wait a week for an automatic refund to come through for not collecting the item.

Not the biggest or the best stocked DIY store, and has started appearing a bit shabby, but for most DIY stuff does the trick.
Convenient location
Plenty of parking

Yesterday I had a really bad experience in this store, my 5 year old daughter urgently needed to go to the toilet, I asked the employee (if I'm not mistaken her name was Lizzie, a young woman) and she immediately replied that there was no bathroom, very rude, when I insisted, because a young guy had taken us to the bathroom once in the past at this same store, she said there was no staff to show us where the bathroom was. The store was practically empty, there was only one customer at the checkout and another employee would be free in a few minutes. But she was very rude and didn't even think about helping us. I said, "she's just a child". She didn't care. On the way to the car she wet her clothes. I only came back because I really needed to take home what I went to buy and there were three employees just on the short path I took inside the store, all of them unoccupied. I felt disappointed and humiliated, feeling very sorry for my little girl. She is just a child. There's no point going back to this store if we're not welcome there. Mostly a child.

1 star is too high for this shop !!! Ordered kitchen to find loads of stuff was missing and was told that it’s a regular thing for there computer system to do that! Then have to pay extra for the bits when it was delivered we had over 3 faulty items I’m appalled at the customer service and will never be coming to this store again

Massive thanks to Ryan !!!
I bump into on in shop on the tills so professional curious and knowable just felt the need say thanks always goes above and beyond the call of duty and that is a rare thing now days. Awesome member of the B&Q Squad . Great customer service skills 👏 many thanks Steve the guy building a castle for his daughter 👍

Helpful and friendly staff, not as well stocked as some of the larger stores but still able to find most things here.
Still just as good, again really helpful staff member today helped me find a circular saw that appeared out of stock. But she went the extra mile to find one for me in the trade section, even took it to the till so it wasn't taken by another customer.
Great customer service, thanks. Now 5 Star

Staff try to help when you have a query, though you might get a junior who is unsure what is a rim lock. Also it is invaluable to actually SEE the actual product. Can't do that at Screwfix