Namibian High Commission

Thank you so much to the lady I spoke to today regarding my passport she was very friendly and helpful. I’m very thankful for fast service. The service I received was remarkable and the staff was very friendly.

Helpful and efficient service. Staff very friendly and polite.

Wow wow, thank you so much to the Namibian embassy in the UK, I received such a professional and efficient service from the team.Going far and beyond to resolve my enquiry. Thank you so much team please keep up the good work. Very much appreciated.wishing the team a merry Christmas and prosperous new year.

Wow wow is always a pleasure to speak to the ladies at the Reception,both Competent,friendly,caring,kind and to round it up Excellent Service.👏 Keep up the good work 👏 🙌 👍

Outstanding service! Very friendly and professional. Thank you!

Very helpful,reliable and best Customer service Staffs 👏👏Thank you 😀

Failed to leave a review during the pandemic (2020/21) when the High Commission staff had to pretty much work from home all the time. They were very helpful by Whatsapp during that time. Also, great service on-site at the office when I had to fill in some forms just before the 'fire break' lockdown.

I wish I can post the recording I just get from one of the receptionist in our embassy. When you call them you would think you are talking to people from home who will understand you even better. Today the 03rd November 2022 at around 1453 I called this office. My God, the lady at the end of the telephone was extremely rude. She couldn’t even make out what I was trying to enquire about, not sure if English is the issue with her but let me carry one. She was shouting and put me on hold twice apparently "I have to put you on hold because this is a switch board and I have other calls coming in". I wonder why other calls can not wait so she can easily deal with one call at a time. Knowing how tech delayed our namibians websites are based on my past experience I asked her to clarify if all the information was looking at were up to date. She heated up and asked me rudely "have you been to the website?" I answered; yes that is why I am calling just to confirm something. So how may I help please? She asked I said I am sorry but I think you misunderstood me let me clarify again, she started saying oh i can not hear you please call back with a better line😭. I said which better line? I can hear you then she goes "oh just go to website all information are there because don't know what you want blah blah and I don't have time for this call other call are coming in" and off she goes again. After maybe 3 min she is back hello, what? I was like where the hell did we get such unprofessional receptionist to handle our calls in a foreign land??? Luckily I have recorded her and I told her that the call was being recorded. She probably thought I was joking. This diabolical behaviours must not be tolerated, please give your employees a good training. I am gutted to be receiving shocking treatment from my very own embassy. So appaling!