Embassy of the People's Republic of China

As a Chinese citizen, I usually have some expect to our embassy but unfortunately the service standard is disappointing compared with other embassies in London such as Japan. The reception service is required to improve significantly and the security check is just seems like nothing, which does not give people a good impression. Actually many other staff are very helpful. However, they do need to improve the environment for the consular service room at ground floor and do better update and maintenance of their website. Some information is out-of-dated and the layout and design is not that clear in many cases. Their awareness of service is not enough. My suggestion is: if you are going to apply for a visa to China or any other applications, ask someone who know Chinese and explain all the information carefully so that your application preparation is secured!

I see varies in opinion, I found the embassy very helpful, even down to the door person. I didn't get any joy dealing with the visa application centre (at Old Jewry) as the staff there were not experienced in slightly more complicated circumstances. If you have questions, best to come to the embassy directly, get a ticket and wait to ask, the embassy is very easy to find, near Oxford Street station regent Street exit, I tried phone but no answer. Only negative thing I would say is that, the 'first check' of forms and documents you will see people are pushing in a queue already quite long, so stand your ground and make them queue just like everyone else. I got cut in by at least four families, the check process is very quick though if you got everything needed at hand.

Never replied to any of the voice mail or email, never picked up the phone. Claimed to be busy everyday every hour like literally 24/7.
Short working hours 9-12 and apparently taking care of the paper documents the rest of the day, lol what a joke.
They also give you false information about the opening time just to make their life easier(if it wasn’t already easy enough...)
But what can you do, can’t really avoid going there anyway :/

I have tried every method of communication. I cannot get to London to speak in person. Nobody ever answers the phone and every email address I've tried gets ignored. I urgently need some valuable documents legalized, but I'm not risking posting them without some clarification of the process and reassurances first. Does ANYONE have a way of contacting this place remotely?

If you want to get through on the phone, prepare to keep callling for the next ten thousand years. Good luck.

Welcome to Georges Orwells 1980.
Its China and their ruling class.

There was a huge queue of people who were trying to ask about something at this embassy. It's just that the staff were so inefficient and incompetent that none of the questions were answered for. One day perhaps.

Most horrible customer service i had in my life. It's impossible to get in touch, they won't answer any calls or reply to emails. Its a very stressful experience when i just simply wanted to collect my passport.