The Falcon Road Medical Centre

It is so difficult to book an appointment here. You can only book on the day and after ringing several times I managed to get through. I booked a telephone appointment and was told that the doctor would call before 12.00 midday. This didn't happen. I wasted time off from work just waiting for a call. The appointment system there is broken and needs reviewing.

You are unable to book in advance and when you phone on the day it is always engaged, doesn't matter what time of the day.
When or if you eventually get through there are no appointment space left for the day. Then you have to do it all over again the next day.
I know doctors are busy but so are we and we also have to work. The least they could do is honour the appointment time when it is made. If we did the same and didn't turn up for an appointment I guess our names would be removed from the surgery.

Why can't we make appointments in advanced over the phone?

First of all, all the good reviews on this practice is fake!!! The only good review I give is to the young receptionist lady who is very helpful and understanding!!
Dr Reiss all the bad reviews are true. My experience with this doctor is the same as what others have experienced, he judges you instantly on your appearance, job title and ethic background. As a Dr it is promised on oath to treat all patients with empathy compassion and integrity. Should this be something you can't do one should consider retiring from the medical field. I made a complaint to management about this and to date I still have not had a response. I ran away from this practice as they put your health in real danger.

When I speak to people at other surgeries, I am so very grateful for the service we receive at Falcon Rd. I find the reception staff kind and helpful. I've never experienced the Dr missing a telephone appointment. I cannot vouch for all the doctors, but Drs Reiss and Gray are always ready to listen. I never feel rushed and I'm always given a face to face appointment the same day if necessary. Dr Reiss is compassionate and thorough in his examinations. I credit him with saving our daughter's life when he sent us to A&E. As a sufferer of chronic pain, I have always found Dr Gray to be sympathetic and diligent in doing whatever can be done to help.

Absolutely horrible experience here. The doctors are awful and prejudice. The receptionists patronising. I complaint to the practice manager and she ignored me three complaints and she ignored me. I have been treated with gender prejudice and ableist prejudice due to my mental health by the doctors, the receptionists and the practice manager Linda, who doesn't care about anything but her pay check. Avoid. Will be making a formal complaint to NHS Parliamentary health service. I gave them enough time to acknowledge and help me. They all choose not to. You're meant to be doctors, but it's all about the cash and spending ten minutes making people feel like dirt, then putting on your wall in the waiting room that you treat LGBTQIA with respect...oh what a lie.

My 5 stars today is for Tony the paramedic from FRMC.
First encounter I have had with him and he was very understanding and listened to what I had to say.
It was really nice that after explaining the reason as to why I needed what I did he checked (or knew) what it was (as is not well known) he checked back on my old info but whilst listening to my current symptoms understood that I would need a further test even though I had one recently. It was an easy process and I was pleased with his professionalism.
I felt understood and like my personal opinion mattered in my care so thank you Tony.

Nurse Stephanie is absolutely amazing . She really put my husband at ease and made the entire experience so pleasant. I highly recommend this nurse and the clinic as they are just all lovely.

Nurse Stephanie is very kind, offers a lot of attention and care to her patients. We had a lovely conversation which carried us through a variety of tests. Falcon Rd MC has a great team of receptionists; David showed me loads of patience and was extremely helpful with booking appointments. Great team!

I would like to leave a review regarding Dr Reiss. Recently Dr Reiss diagnosed me and sent me for blood tests. He followed the tests up with screening at the Chelsea Hospital. During this process the consultant praised Dr Reiss on picking up on the results of the blood test and recommending further screening. Hopefully the alertness of Dr Reiss and his subsequent actions may have saved my life and it’s as simple as that.

During recent discussions with the Dr I also thanked him for his overall advice on lifestyle changes. I am now fitter than when I left the Army some 5 years ago.

I can’t thank this man enough.