Prentis Medical Centre
2 Prentis Rd, London SW16 1XU, United Kingdom
2.2
41 reviews
8 comments
CVJ9+6W London, United Kingdom
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Monday: 8–18
Tuesday: 8–20
Wedneasday: 8–20
Thursday: 8–18
Friday: 8–18
Saturday: Close
Sunday: Close
Tuesday: 8–20
Wedneasday: 8–20
Thursday: 8–18
Friday: 8–18
Saturday: Close
Sunday: Close
Who I have found over a long period has been super helpful and efficient.
Putting my mind at ease with my regular repeat prescription. So I am very grateful for all of his support and care.
I wasn't at all a regular visitor to this practice, and at this particular appointment, the doctor I saw was Dr Masterton. This was the first (and the last) time I saw her.
At the end of my appointment, she told me that I would need another appointment, so I started to ask her about the booking availability. She then told me that she would not be able to make an appointment herself and I needed to do that at the reception. I then said to her that I did not know she couldn't do the booking herself (I found this a bit surprising, because when I saw a different doctor or nurse, they actually DID arrange an appointment for me themselves).
But this was when she suddenly lost her temper. She accused me that I was a "liar", and accused me that I must have known that she could not do appointments. I will never ever forget the way she flipped and shouted at me.
I did not understand what exactly was going on with her, but she really looked like a completely crazy person. I made sure that I kept some distance between her and me (because I could not predict how she would behave the next minute). I was absolutely shocked but I tried my best to keep a smile on my face and, even when I have done nothing wrong, I even said sorry hoping that she would not become violent, and I very quickly left her room.
I have no idea what made her lose her temper or what exactly made her think that I was a "liar". I was not horrible to her at all. Perhaps she was just having a really REALLY bad day, maybe she didn't like my ethnicity, or maybe she didn't like my appearance??
I turned up 40m before it was supposed to close but it was already closed so I couldn't finish the registering process