East One Health

My very first accessing a service at my new GP surgery.
The telephone call from the receptionist was very polite and inviting.
The treatment i received from my flu jab was also professional.
Assessment of questions carried out before hand and explanation of what to expect after.
Very happy patient

I love the surgery never had any problem but specially would like to thank to Aliyah. when I spoke to her on last week she was so helpful caring and very kind. She couldn't do enough for me. She spoke to doctor for information then called me back when she said she would. She is a very caring lovely person.

The surgery service has been much better than before. The receptionist are very helpful. I have spoken to Receptionist called Raz with by issued that i had. she was very helpful and sorted it out for me. i was scared when she said said i will sort it and call u back, then i though see is fobbing me off but actually she did call me in about 15-20 mins and my issue has been dealt with. very happy with the service. Thank you so much.
Keep it up everyone!

The wait times to have calls answered is actually quiet ridiculous. All i want to do is rearrange or cancel my appointment. I’ve been to the surgery on many occasions and have noticed the receptionists not being busy at all so I don’t understand why phone calls can’t be answered. I don’t usually leave reviews but it’s really frustrating as I don’t want to be sitting on the phone all day waiting. I appreciate maybe on occasions the surgery can experience busy times in terms of patients calling in but this has happened to me every single time I’ve called or my family members have called in so please do something about this.

East One Health is the worst GP centre ever had in my past life. They messed me several times with my appointments. 2-3 times cancelled my appointment within a week. Finally they called 2nd week and confirmed my 3rd appointment. When I came to surgery they just checked pressure and asking for to make another appointment for my blood test . I really surprised and asked why is that because I am here today for my blood test. It's a ridiculous unprofessional and very poor service. They are playing with patient regular basis which is not professional. NHS should looking into it seriously to prevent from careless irresponsibility.

AVOID THIS GO AT ALL COSTS.

This is the worst gp practice I've ever experienced, to the point they seem to reply to Google reviews more urgently than phone calls or emails. I suspect the public nature has something to do with it buy maybe I'm cynical...

You ring, you can't get through or even get an appointment, you leave a complaint on the NHS website and in a hilarious turn of events they ring you without warning and if you don't pick up, they leave a message saying to ring back...I'm not sure if this isn't clear, your phone system does not work and funnily enough I'm not staying on hold for hour to discuss my complaint - provide a direct number should you wish to actually hear back from a patient with quite serious concerns about your conduct and level of care. Oh no you don't, otherwise you would have resolved the issues everyone seems to be feeding back to you.

Out of interest, how do other GP surgerys manage book appointments when busy? I believe most manage this, have you considered asking how they achieved this phenomenon seemingly beyond you?

And email, don't suggest this because you don't reply.

I'm just keen to understand how I can book an appointment, not using your app, have a follow up I've need for more than a year but can't get throufh to book, and also book a smear test. I believe women get these reminders to avoid missing a cancer diagnosis. Would be great for thier GP to help with such an appointment, Jade Goody taught us missing appointments can be fatal.

All of of my requirements are simple care needs, none of which you can actually help with because your phone system is not fit for purpose. Stop accepting new patients when your painfully failing your current ones.

I thought this surgery had improved in recent years but my current experience of trying to get a repeat prescription indicates they've gone backwards. Different staff have told me, each with complete conviction, that:

- You have to book appointments by phone
- You can't book appointments by phone
- You can book by phone but only for same day appointments (despite me booking in advance the previous week)
- You have to book before 7am
- You can book anytime
- You have to use the app to book
- You can't use the app to book

It took me 6 days to get my phone appointment for a simple repeat prescription (I had to book a days annual leave to be available for the call), but when I went to the pharmacy the doctor had prescribed the wrong dosage. When I phoned to get it sorted out I was back in the loop of you can / can't book by phone with / without arbitrary conditions. I'm considering coming off my medication because I'm going to loose my mind dealing with this kind of service.

My son is 8 weeks old. His immunisations were due today and were cancelled by text message by the surgery late last night. I was told I needed to rebook. I have spent an hour on the phone going from caller 15 to 1 to have a pre-recorded message played to me saying due to high caller volume they could not take my call and the call was disconnected. This is just the latest story in what is always a terrible administrative experience. New parents should be contacted directly by the surgery given the importance of immunisations being done at the right time and there is no justification for the surgery putting extra needless pressure on parents to sit on the phone for hours when cancelled appointments could be rebooked by the surgery themselves. Unfortunately there are no other options for alternative GPs in the area. If you do have a choice, do not go with E1 Health. Extremely poor.