University Health Centre

As all the other reviews say the reception and phone service is horrible.

I have been on hold for half an hour only to have the phone picked up and put back down again. Receptionists are unhelpful if they don't immediately put the phone down, the most helpful advice I got from one receptionist was not to bother and go straight to A&E.

If you somehow do manage to get an appointment the staff are lovely but it's almost impossible to get past reception.

I hate to write a negative review about an NHS service but I have been registered here for years and it's got to the point where ringing the GP is a massive cause for anxiety. You have to ring at 8.30 to book same day appointmentsand now after being on hold for half an hour you can't even access an appointment, just a call. I can't always be available for same day calls/appointments due to my work so it is so impractical. I know the staff are probably doing their best but they often come across as very uncaring and unhelpful.
The call today has finally given me the kick I needed to register somewhere more helpful. I've been registered in many different places and the service here is by far the most stressful to actually access. Most staff are helpful if you do get an appointment but even one doctor was not very understanding in the past so I tried to avoid them. Someone really needs to have a look at what's going wrong here because it can't be nice for staff or patients alike.

I rang up the surgery this morning and was met on the other end of the phone by a very friendly and helpful receptionist who got me an appointment at the overflow centre in the hospital on the same day, I was very impressed :)

No one answering the phone. If the miracle happens fortunately — anyone picked up your phone, you’ll be told to book the appointment next day morning. Then you will find out that there’s no way you could get through to their number in the next morning. If you get an appointment with everything smoothly, go buy the lottery ：）

Came here for the first time today. The online registration process was quick and easy. You have to call at 8:30 to book an appointment for that day, and you’re put on hold and updated on your position in the queue every few minutes. I only had to wait about 10-15 minutes. The receptionist was nice and booked my appointment with no problem. Upon arrival the receptionists were also helpful. I had an appointment with Dr Kent who was very friendly and a great doctor. Overall a good experience

Not helpful, long waits on the line, very late appointments for a person who needs an urgent help. Do not waste your time. I could give 0 stars if that would be possible.

I had various symptoms that needed attention. I discovered that I was cancelled from their GP without any particular reason. So after having re-applied and having dealt with the 111 for excluding Covid, once I knew I was negative and I have been re-approved, I tried to phone call the centre for an appointment. Nobody answered since the morning. Several and several attempts. In the afternoon I dediced to go there in person. Several phones that rang without anyone answering, I found a free receptionist that without even hearing what I had to say, told me that appointments should be booked just at the phone and sent me back in an unpolite way. I continued calling since I went out and finally after another half hour waiting, someone answered....
to tell me that was not the right time. They just book appointments at 8.30 am.

For what they care, I could have been dead before a doctor appointment.
Sure after this I will change medical practice. It's a joke.

As all the reviews state, they don’t want to pick up your phone calls and have an attitude. I had a bad feeling calling up this clinic based off of reading the reviews and experienced a lot of hostility from reception staff. Would not recommend