Cwm Gwyrdd Medical Centre

They really need to update their outdated phone system to allow people to queue and not just get a busy tone.

Dont know why but every day that u ring they seem to be fully booked up ive got to wait a month to be seen by a doctor but that shouldnt happen its crazy very disappointed with the surgery

Very helpful staff, pharmacist helped me understand a certain form & I was seen the same day as I called :) Doctors are always really nice & are patient with me & my autism.

Fast and quick much better than trying to get through on the phone

Literally ruined my life.
Went in about panic attacks seen a dr who said they sounded like seizures (they’re not) they then informed the DVLA immediately saying I WAS having seizures (neurologist confirmed I wasn’t as did CT scan etc) 5 months down the line I’m still without my licence which is having a massive impact on mine and my families lives all due to the incompetence of this surgery.

They have been consistently unhelpful in prescribing medication regarding my partners now chronic illness. (Other than one dr).

They have openly admitted multiple times that they don’t know what they’re doing. The infrastructure is an absolute joke. Nothing gets done. They tell you one thing during the appt and the do something completely different. Multiple drs disagree with each other in the surgery surrounding certain medications (amitriptyline for instance)

I’d highly advise ANYONE and EVERYONE who is registered under this dr to check their medical notes being put in as after me and my other half have due to these monumental mess ups. Over half of the information in there is incorrect.

It will affect life insurance policies. It will affect income protection policies and thats providing that they are even capable of releasing the information they were authorised to rather than the entire medical file with all the incorrect information in it, in the first place.

Absolute shambles of a dr surgery. The whole lot need to be under investigation with the gmc.

Very disappointed my daughter have had 10 blood test then saying her bloods are cause for concern but when you want to see the doctor the receptionist says emergency only which is every day the receptionist is not very nice at all

Excellent service, receptionist friendly and helpful.

Waiting times just to pick up a prescription is rediculous