KFC Norwich - Mile Cross Lane

The restaurant closes at 11, arrived at 10:35 and was told they wouldn’t cook anymore food, they could only offer burgers (cold) and fries (cold as well, they had like 10 packs cooked so they didn’t have to cook more) very bad service.
2 members of staff blonde girls drinking a soft drink behind the counter and chatting.

Staff bored or tired and not involved; ladies toilets was out of order and they were unable to find the key for disabled one so that women could go there. Why is the toiled for disabled locked anyway?
Other than that, cleaning seems to be a challenge here, because where you are supposed to eat there should be nice clean tables and pleasant atmosphere.
Food was as expected, very good.

Got an original RICEbox, got home, sat comfortably ready to indulge in greatness only to be greeted with a chicken salad.. where was the rice? So many staff members, not one brain cell. Just close the whole place down, the toilets were rank also, don't like the job, leave.

Ordered an order for delivery, asked for a call when arrived. Half the order was missing, no call, not even a knock at the door. Left outside until cold. Call up and told they can only refund for the stuff not ordered. No care for the cold food which they didn’t bother to even let us know had arrived.

Went to drive through, got told to park up as something wasn't quite ready, half an hour later we had to go in as we'd seen around 20 cars come and go and still no sign of our order. After going in they were very apologetic but we were very disappointed it took so long.

Check your food before you leave the window.
Been stiched up here many times but by the time I get home I can't be bothered to complain.
Not a happy customer.
I actually think that KFC owe me about 50 pounds worth of missing food

This branch of KFC is always fast, clean and get the order correct. Unlike the one in Sprowston.
Too bad they are further away, but I would drive further just because this branch is so much better.

Believe me I would rate -5 if I could. During lockdown we have ordered deliveries from Deliveroo a good few times and there has either been something missing or worse. Had a refund already. Decided tonight to cross our fingers and try Just Eat tonight and the chicken wasn't even cooked! The so called manager apparently checked it! I have it cooking in the oven now. Put me off KFC for life.