KFC

I ordered on the app as had some offers I wanted to use. There were 4 members of staff all waiting to bag up orders. One thought it was hilarious to suction a cup onto her elbow, not so great if you've ordered a drink and get that cup though!
The food was thrown in the bag, drinks were poured but not given unless asked for. Distinctly looked like it was lacking management.
This is also the rudest place to be approaching 6pm. They will shut bang on 6 and they will stack furniture dangerously while there are customers and mop the floors.

Waited over 15 minutes for food, I could see they were missing the beans, so 15 minutes for some beans to be prepared!
Whilst waiting I witnessed the worst service imaginable. The only noise that any team member spoke were numbers. Even when I ordered at the till the employee just stared at me and never said a word. One person ordered just 2 crushems, they were handed to them and one was only a 1/3rd full. The person had to complain to another team member and there wasn’t even an apology.
Maybe train your team to learn to talk to people, after all you supposedly deal with the general public as well as delivery drivers.
I would start with “thank you for your order “ and maybe if the team can handle it “enjoy your meal”. Maybe hire team members that can just talk with words and not just yell out order numbers.
Judging by the recent reviews though I am guessing management don’t care as you haven’t learnt from previous reviews.

Over half my order was missing and found human hair in my food, when I called deliveroo I was told to take the issue up with the store, the person at the store was incredibly rude, refused refund or replace the items said I would have to take it up with deliveroo whom I contacted again who also refused to replace or refund me. Absolutely shocking service and the fact I still have not been refunded when this is a food hygiene issue is repulsive. You should be ashamed of yourselves.

My daughter and I have a boneless fillet meal, the fries were cold and the chicken fillet which was in a bun tasted awful so I cut it open and the chicken was yellowy pink. Looked awful so I took it back, was not offered a replacement or a refund. Will not be using your establishment again

I ordered A Busket of 10 chicken wings with Large chips and Drink . My 5 years Daughter and me waited more than 35 minutes still food wasn't ready ,when I asked the staff about my food they didn't bother to tell me anything . After long wait I had to Asked for refund.
Date was 8/10/2022
Time 1.48pm

Awful experience. They deserve 0. I waited to order for over 15 mins in KFC Chapel field this evening . One of the customer assistant then said they are closed. I asked her why she didn't tell me when I queued up and she started being rude and telling me she can't be in' two places at the same time'. That infuriated me and I told her she will have to serve me, why did she serve others who were in front of me and didn't tell me in time that they had closed than leaving me in the queue. She started threatening me with security and told me she wasn't going to serve. I told her I had nothing to fear, she can bring security. Now I wonder if this has anything to do with Skin Colour? 🤔. She surely didn't have problem serving others before me. I have escalated the matter. I am not going to have anyone treating me or any other customers like trash. This person lacks professionalism. She didn't even apologise, she was very rude. She can dish it out but not take it!! Awful customer service

Would give it a zero if I could. Went in with my family order our food to dine in waited for half an hour for it the order was not complete and completely wrong order boneless got wing inside the zinger burger. By the time we got our food they where closing and it look like they forgot about our order and only remembered when they realised we were still waiting so what we got looked like what ever was left terrible service will never go back again.

Monday 26th December 2022 at 3pm, the Zinger burger (normally the best) was awful, because the chicken was hard, barely any sauce. The chips were worse than usual, and the mash was awful, too soft! I would NEVER return to this franchise as the queue was time wasting for this excuse for kfc.