KFC Surbiton - Brighton Road

Ordered 10 Mini Fillet Piece and 4 sides around midday. Arrived within 20 mins, cooked to perfection, had some mixed experiences with this place where chicken has been over cooked, but today they nailed it, everything was cooked perfectly, food was the right temperature when arriving at my place via delivery, and was very impressed. Thanks again Surbiton KFC Team.

Missing item from delivery, absolutely no way to contact the restaurant or just eat to let them know.
Really clinical to just ignore customer query’s but they get away with it.
Will never use kfc or just eat again,if I could I would give a minus rating.

Couldnt select zero stars so one it is. Ordered from KFC surbiton for delivery via JustEat as usual only to be surprised that items were missing from my order (as part of meal). I ordered a 10 piece Wicked Variety Bucket only to find part of the meal (probably the part I look forward to the most) 8 hot wings and chicken fillets - missing! Drove over to kindly ask if they could provide the missing items as they were part of the meal only to be told that I had to go through JustEat which I acknowledged. To further understand where the error happened I asked what their usual process is when processing an order. The Asian man explained that once the order is accepted he and his team 'pack' the food and seal it and gets picked up by a JustEat courier. Nothing usual. He then went on and said that probably the driver took the food! I said the seal was untouched so how can that happen. He then continued to dig himself a grave by adding that the seals can be removed without breaking it (or the bag) therefore asked him to demonstrate this - the seal broke. Now it was clear the the issues lies within the team at Surbiton for now checking the orders before they go out at which point he dismissed my comment. At this point I was fuming that he (I believe he was the manager) would blame JustEat for his teams INCOMPETENCE and lack of care. He then reminded me that I had to go through JustEat and they will get back to me in 24 hours. What about the dinner I had ordered for the family? The fact I ended driving there to try and resolve the issue was ridiculous. Had he just simply replaced the missing items, this honest review would not have been added. Knowing nothing could be done, I left. Disappointed as I always ordered from them previously and not had ANY issues.

Always the easy one to go with! People are very friendly and yes got quick services in this particular location due to more takeaway preference! They do get a pretty tiny place to have eat in, but would rather do takeway and go down to the riverside for eating the food. Or else, yep easy to pop in a while on rush to catch trains tho!
Pretty much busy all the time, and always have a set of fans who prefer KFC wherever they go, im not negligible among the same! 🤩🤩🤩

This is the only KFC near me so I can't compare it with other ones really. I love KFC in general so I can't knock the food. However, we always order the 14 piece bucket with chicken only and last time more than half of it was drumsticks. A rip off in that case. Atmosphere is so so. It's just a takeaway place so there's not much to add.

Ordered a meal for a birthday treat, and the restaurant didn’t deliver any fries! They did not pick up the phone to deal with the issue. The meal was a bit of a disaster as a consequence.

Great staff very fast actually the staff from kingston branch should come surbiton to get training

My husband came to kfc Surbiton ordered 10 pieces chicken meal to our surprise when we got home there was only 8 pieces I then rang Kfc Surbiton at 13:41 no one answered