Bp
41-43 St John's Rd, Tunbridge Wells TN4 9TP, United Kingdom
4
210 reviews
8 comments
47R6+44 Tunbridge Wells, United Kingdom
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It has a well stocked Marks and Spencer’s.
It is quite clean but the staff are not particularly friendly or helpful.
I am really disappointed for the treatment and the customer service skill of the staff which were on the night shift. I mentioned to them and giving my personal phone number for my problem to be sorted out by the manager. I never receive any calls and I feel that I have been neglected. I was trying to fill up my car with diesel and the pomp wasn't working properly as was making a very strange noise and giving only air and like smoking coming from my fuel tank. I called immediately the staff to show them the issues and also made th aware of the pomp issues. I have been moved to another as the member of staff see that the pomp was not working. He decided to close the pomp and move myself to another pomp. At the payment I have been charged also for the pomp which only gave me air. I spoke with the member of staff and asking them why I need to pay for something which I didn't receive and he said that he is forced to charge me as the pomp was showing that I have put fuel in my tank. Very rude staff by the window and another one which didn't know nothing about customer service working in a high risk environment. The training and the solve issues skill are missing and therefore this was my worst experience with BP in tunbridge wells.