Ysbyty Ystrad Fawr
Ystrad Fawr Way, Ystrad Mynach, Hengoed CF82 7GP, United Kingdom
3.5
132 reviews
8 comments
JQM8+J3 Hengoed, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Medical professionalism 5*, in and out for an out patient"s appointment in less than 15 minutes, everything fully explained and mind put at rest!
Then we come to that information board in the main entrance, if you have never visited the place before, never, under any circumstances, waste valuable moments of your life trying to decipher it, ignore it and go straight to the glass fronted office and ask "where is so and so"?
I had an appointment in dermatology, dermatology is part of the out patients dept and doesn't exist in relation to the info board, but you are not told this, "report to dermatology" I was informed, totally frustrated!
Can I rate it minus 1*?
Besides this, can't fault the medical staff!
The out of hours waiting room isn’t sign posted, no one around to ask directions and took a while to locate as haven’t been here before. It was in the minor injury department which was small, quite dirty and dingy!
It was full to the rafters with people who were coughing, spluttering and complaining about the waiting times. No one had a mask on. The receptionist was not very professional and not very helpful. She was more interested in getting back to her conversation with a co worker than actually helping people. Even when I requested a water sample bottle which the gp told us it was to much trouble for her to get off her seat and get one.
Although we had a pre booked gp appointment the wait was over an hour. What’s the point of an appointment system?!
Three stars was for the gp who when we finally did get to see him did attend to my daughter. He looked after her really well, explained himself and I thank him for his swift and professional support in diagnosis and in treating her.
I wouldn’t go to this hospital out of hours unless you have time to wait and don’t mind being coughed over!
Having a baby at the maternity ward was incredible. The staff and midwifes are absolutely amazing and I would love to say big thank you
Parking structure is abysmal, and the doors are locked so you have to walk on the road and over mud to get back to the car park from minor injuries after 21:30