Highview Medical Centre - The Elms

I have just recieved a text inviting me to a health and well-being event TOMORROW!!!!!! Most people plan their lives and can’t drop everything to attend such an event.
I find it really upsetting that your doctors are not there anymore to help when needed but can’t spare an afternoon to lecture us on things we probably
already know.
Not only that but you are not organised enough to tell us in advance so we can attend should we want to.
Please get your priorities right.
We need to be able to get a doctors appointment easily, without waiting on the phone for 20 minutes and having to re- dial many times before getting through. We need you to follow up after operations etc, not make the patient do all the work when they are Ill. we’d like a personal service where you can talk to a doctor who knows you.
Highview surgery used to be an efficient caring immediate service. Now you are never there for us, yet think you have time to run health and well-being afternoons. I am disgusted. Angela Samways

I rarely visit surgery. Feeling unwell last few days I checked my blood pressure at home and the NHS site said it was high and I should get it checked by doctor asap. Phoned surgery who said I must ring 8am to get appt. I explained I was worried as I live alone and was due to go on holiday Saturday. But told nothing they could do. I already take BP meds so should I just increase them? Never left bad feedback before but shocked at the poor service I got today.

I was seen recently and was very happy with the surgery overall. Got an appointment on the day which I booked online and was impressed with the doctors care in taking the time to listen to me.

Had a blood test no communication from doctor. Had phone call from hospital to book mri scan. Phoned doctors for results waited 90 minutes before giving up. Disgraceful.

Excellent service. The doctors are lovely and very attentive. I have been attending there for more than 3 years and I am very happy every time I go or need an appointment. I highly recommend it. it is clean, big and organized. Very very good.

The surgery is overcrowded with elderly, whenever everyone to make an appointment is almost impossible. When I see any doctor for my kids. Majority are in experience and asking me for advice and almost every time. No diagnosis no proper treatment in this scenario telling me to go and drink water. This has been a few time for the Miss diagnosis to put my five years old and life-threatening. That’s why I am changing my GP

Dr Wiebel was just amazing - so professional and thorough - we don’t know what we have - we must protect this NHS. Thanks.

I have been suffering with a skin condition. Doctor advised using Aveno. I kept going back, even went to an emergency out of hours doctor as my skin was getting worse and peeling off my face. I was given courses of steroids. Not one doctor thought to say I may be having an allergic reaction to aveno cream. It’s taken me hundreds of pounds to go privately to get the help I needed. Please question the doctors as they don’t always know what they are advising is the best for you. Shortness of breath and an anaphylactic episode and months of suffering all because my gp told me he couldn’t help me and to use aveno cream brought from a supermarket. I hope the doctor who told me to use this realises that some people can’t use it and is careful the advise he gives to others.