Balmoral Guest House Liverpool

Arrived tonight 19/01/20. After the liverpool v utd game. The accommodation is first class. Room is clean and tidy with fresh towels. Kitchen is very nice with fresh milk in the fridge fresh bread and boxes of cereal. There is also a separate laundry room off the kitchen with washing machine and tumble drier. The shared bathroom is fabulous. I have already recommended it to lads that also come over from ireland for matches. High recommended Sarah. Spoke to her on the phone when we arrived. She is very friendly and helpful. Will use this accommodation for future matches. Thank you Sarah. Regards Derek and James Steenson. Our trip is complete with your fantastic accommodation.

The room is clean and cosy, great location

Absolutely recommend this guest house. Spotlessly clean, really good location...just a, 5 minute walk to train station and 9 minutes on train into Liverpool. The room had everything you needed, comfy bed and great breakfast. Would definitely book again when we're back.

Great location next to bus route and trains, local bars shops. Room recent refurb I would have thought, everything looked new, spotless, good size rooms, separate toilets one with shower. Tea making facilities in room. Excellent little place.

Upon booking the property for new years eve on booking.com I was messaged by property owner Sarah who promptly asked of the groups ages to which i replied all members are either 20 or 21 - this shouldn’t of been an issue as the only age restriction mentioned was that the person booking the property was 21, which I am. She then stated that she’s apparently not accepting bookings by people under 25 which was not mentioned anywhere upon booking. I politely stated that all members of the group are paying adults and it is discrimination to refuse our stay on ageist grounds and kindly asked her to rethink her last statement- she proceeded to tell us to cancel the booking and continued with the discriminatory nature of her comments. After being appalled by the abysmal customer service, i decided not to fight for our rights any longer as it became clear this wasn’t a good place to stay- I cancelled my booking however i will be taking matters further as this is downright disgusting to refuse service to somebody because of outdated stereotypes. If i could give 0 stars, i would. Definitely not recommend, please save your time and money- avoid at all costs

this place is full of bedbugs. I needed a place to sleep for 1 night, but as a result i almost didn’t sleep at all. I woke up at 6am itching, I had bedbug bites even on my face. When I turned the lights on, I saw multiple bugs on my bed and on the back of the bed head. I still can’t sleep properly because all these bites are itchy and painful.
Such a shame. I would not recommend staying at this property.

Update: i received a full refund from the property

Absolute fantastic for the price. We only needed somewhere to sleep for the night. Clean and easy to access.

Thank you Sarah for hosting us.