Toolstation Chester

I have been going in here almost since the day they opened. The present manager Mike has done a great job assembling an excellent team. Along with Phil, Jess, James, Gemma and oldie but not mouldy John they give all the customers great friendly service, always with a smile and time for a quick bit of personal chat. It is a pleasure to buy from there, they go out of their way to help and make sure we trades have what we need to do the job. Exchanges and refunds are always smooth and hassle free.. Would all retail stores be so professional and helpful with a personal touch, life would be better. They're a shining example of how it should be done. 5 stars guys!

I've used Toolstation for many years and I am extremely happy with their service, the staff in Chester are always very helpful and offer great technical knowledge.
Mike and Jess are always happy to help and go the extra mile for their customers.
John and Phil are always happy smiling faces that welcome you through the door. Great staff, great service and are doing a fantastic job under this lock down situation. Keep up the great work.

Since moving to Chester about 18 months ago and renovating our house, we have paid many visits to this store. The staff are always polite, helpful and welcoming. The range of items, price, convenience of the click and collect service and clear pricing is great.

John C was very helpful went above and beyond helping me with cable and connectors for my new television that I had just bought from curry’s, he helped me by attaching the fixtures for my wall mount and more. Thank you very much for all your help John C Chester branch

Customer Services say its OK to take it back to exchange faulty Grinder as they have one in stock & he will reserve it for me - shop say they know nothing about it - don't have one in stock & none available at warehouse - total waste of time as wudnt upgrade me so I had a grinder so got money back & walked out of door & into Screwfix next door & bought one

Super helpful staff and fast service always.

Really working hard to win on pricing which makes a big difference when you spend a lot. The website search is pretty awful, especially if you are using a mobile phone.

I do have seem to have quite a few issues with mis-picks so check your order before leaving the store. But overall they get 95% of my business on tidbits etc.

Never have anything in stock and on multiple occasions when I have either ordered a click and collect or they've been showing stock they can't find it 🤔. No text, email or call to say there's an issue with my order after receiving a confirmation text to come and collect it. Got really Unreliable lately, screwfix opposite will be my first point of call from now on.