China Health
21a Widmore Rd, Bromley BR1 1RW, United Kingdom
2.3
6 reviews
6 comments
C248+FJ Bromley, United Kingdom
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Monday: 9–21
Tuesday: 9–21
Wedneasday: 9–21
Thursday: 9–21
Friday: 9–21
Saturday: 9–21
Sunday: 9–21
Tuesday: 9–21
Wedneasday: 9–21
Thursday: 9–21
Friday: 9–21
Saturday: 9–21
Sunday: 9–21
(Original)
員工已經全部更換,現在的老闆很好。也比以前乾淨。
Disappointed and appalled, I asked her to stop and she suddenly swapped rooms with her colleague for the remaining 15mins of the supposedly ‘one hour’ (which fell short due to her ‘other engagements’ midway through).
Understandably, when I asked for a refund, she became very aggressive and defensive and forced me to contact the owner. Totally shocked and disgruntled, I looked for an email or phone number to contact the owner, but none was to be found, which left me no option but to inform you of my concerns on here, as advised.
It is fair to say that we are both appalled and upset by this whole experience and it is totally fair to request a refund. No customer ought to be treated in this respect and I wish I had checked the seemingly terrible reviews prior to attending! I have definitely wasted my money, time and dignity at this appalling dilapidated, smelly room.
Unfortunately I feel that my concerns have not been acknowledged nor understood by the staff. Simply, if the receptionist could not achieve the required standard of a regular masseuse, it is not safe nor professional to be practicing on clients. If there is no one at the reception to replace her, she should not be accepting any more customers leaving the client unattended. One cannot be ‘receptionist’ and masseuse at the same time and should definitely not be ‘checking the cctv camera’ or watching a movie on her phone and taking up phone calls mid-treatment like she has done. As you can see, I do not need to explain to you that she has been unprofessional, disruptive and disrespectful to her customers.
The owner of China Health, should be aware of the GDPR regulations regarding the use of CCTV cameras and disclosing personal information about their patients. I will be reporting this matter further as appropriate.
Kindest regards,