Norton Way Honda

Picked up my new car from Norton Way Honda last week and it proved to be a great experience, from first contact to delivery. I felt really looked after by Josh Corbett and David Baldwin and I'm very happy with my purchase.
My initial query was more of a fact finding mission and i set up a visit to test drive a car. I picked Norton Way over my slightly more local Honda dealer mainly on the basis of previous good feedback i had read (and the fact that i can look at bikes and cars at the same time!!). My dealer visit went very well with Josh looking after me, listening to my stories(!) and answering any questions i had.
All of their cars are well presented but i decided that i wanted a new car this time round and an appropriate deal was struck quickly and with little pressure from the sales team. They even took my trade in with a decent offer despite it being a completely different brand and of significant value.
Hand over day was made pretty special with the new car in the showroom, covered to allow the full reveal. Also, they are always really helpful whenever i have questions on the car. Service time is a long way away but i look forward to having to visit them again. I'm really pleased with the service i received and would certainly recommend them to others. Oooh, maybe a new bike next.......

I bought a 2022 Honda Monkey motorcycle in March 2022. Really appreciated the information, support and guidance from both Alex and Mark. The whole process was painless and efficient.

I would just like to say what a wonderful experience I have had from your company. So professionally delt with and so helpful after the terrible experience I had with honda brayley as a motability user with a great deal of health issues it is a joy to know that there are still people from honda that really care and want to help...thank you again.

Jamie, Julia and Ritesh were wonderful. The entire experience of purchasing my mothers new car was a pleasure. I would highly recommend.

My experience with this dealership was simply superb!! From reception to management. The sales team is professional, friendly, helpful and knowledgeable. I didn’t feel pushed into anything but I was aware of my options. Sayf (the sales gentleman whom sold me my car) kept me informed and updated on everything, making me comfortable and able to manage my time effectively. Everyone was polite and helpful even if the sale wasn’t theirs (team work!) I had a very different experience with another dealer.. hence why I cannot recommend this Honda dealer enough. Buying a car should be a happy experience not a headache.

Very disappointed with this company,having been allowed to pay £99.00 to reserve a bmw rt1200 and then 12 hrs later received a email saying they had already taken a deposit on this bike. Very unprofessional.

In this place, at this company I found very well trained people, professionals in the true sense of the word. Honda, both the company and the car factory, chooses and has very good trained peoples.

I purchased my NC 750X DCT from here new in 2018 and have had it serviced at every service interval with NWH.
I have just had my bike serviced with an MOT on the 8th June - during the service the Tech found 2 faults - parking brake and broken exhaust bracket - I authorised the £256 additional cost immediately when called the bike was returned on the 9th June.
I found on the documents returned with the bike that they failed the bikes MOT for the 2 faults found DURING the service as mentioned on the SERVCE inspection sheet suppled to me and in the attached video. One defined as Dangerous and the other a major defect!!
This history is available to see for anyone who is going to buy my bike when I decide to sell it - not what I wanted on there.
If I had put the bike in for a service on the 8th June and they rectified the faults and went back on the 9th June I would not have this blot on my MOT history.
Not the best NWH and cheers Daniel the service manager for leaving me a voicemail and NOT calling back as you stated you would and hence why I didn’t ring but hey ho.
Anyway, the moral of this review is don’t get a service and MOT done here on the same day and for me, it was nice doing business NWH, I shall take my bike elsewhere for them to MOT and Service as I always trusted the Honda brand to carry out my servicing but not anymore...