Old Mill Hotel & Leisure Club

In much need of a renovation and a overall clean, looks absolutely nothing like the pictures on the website. We had the bridal suite and was so disappointed, very dark in colour and what looked like either mould or an old leak, stains all over the carpet.
However all the staff were amazing and did tell us about all the plans they have for this place. Extremely friendly staff and also the food was lovely and the all inclusive drinks went down a treat.

We are a group of 2 couples staying here for a 3 night break, the food has been excellent and the staff have been be second to none, a special mention to Grace, Stella, Lizzy and Kaja, who have served, assisted and chatted to us even though they have been under the stress of the hotel being short of staff, each and everyone of them deserves recognition from Lavender Hotels and a huge award.
Thank you so much ladies 💐💐💐💐

We stayed here for 3 nights in room 22 massive thankyou to Stella, Holly, Grace and all the staff. You all work so hard and deserve a pay rise . Breakfast was lovely and Evening meal was nice. Thankyou again girls love Kim and les Griffin xx

The Hotel is situated a short walk from the town of Ramsbottom which has lots of bars and Restaurants.The Hotel itself is cosy but could do with some updating, however it was very clean despite being an older building, we found the Staff to be very helpful and friendly. Breakfast was somewhat disorganised but the food although limited in choice was well cooked and enjoyable.having stayed for 2 nights we found ourselves being rushed on the second morning as the Restaurant staff were clearing up breakfast items before we had finished eating making us feel uncomfortable.
All in all not a bad stay but a few tweaks would make the whole experience much better 😄

Wonderful staff and lovely food .. however the rooms are very tatty.. the bed was not comfortable and the pillows were really old.. really needs an upgrade.. spa facilities are very basic and need upgrading .
Stayed on the all inclusive plus deal which was good value for money food and drink wise but overall the venue was a let down . Cannot fault the staff.. friendly and efficient and a credit to the hotel .

Stayed here for a local wedding last year, unfortunately we weren’t impressed. Although staff are absolutely lovely, the rooms and overall facilities of the hotel are not value for money. The rooms and the bathrooms are outdated, tired and really do need gutting. The pool is okay but again could do with renovating. The steam room smelt awful! I personally wouldn’t stay here again as I feel you can get better for the same price if not less.

There were 4 of us in Ramsbottom to celebrate our friends 70th Birthday. The room was warm and clean and we were able to leave our bags before check-in time.
It was the breakfast service that let the place down and the response to our feedback. The hotel told us the breakfast times and we advised them we would come to breakfast at 9am. We arrived at 8:50. There was only 2 other guests who left shortly after we arrived. As soon as the waitress served our hot breakfast she started to clear away all the continental breakfast bar; taking away the cold drinks turning the coffee machine off, taking away the pastries etc. At no time did she ask if we were finished before clearing up. We hadn't finished, we wanted coffees. She did turn the machine back on on request. When we gave the receptionist our polite feedback she was polite although said breakfast was a half hour slot. I've never experienced a hotel clearing up so quickly after arriving in the dining room or not asking if there was anything else we needed before clearing away. I'm sorry but this isn’t very good customer service.
Also we enquired about getting a late checkout, as it said on a card in the hotel room. Granted it wasn't guaranteed. We were denied even though the hotel wasn't very busy. We were advised we should have requested the day before. It didn't say this on the card in the room.
We thought some of the staff lacked training on giving a good customer experience.

Staff really lovely and room comfortable and clean.Could have added some shampoo as used leisure facilities.
Dining area was freezing and a few of the guests were complaining as was uncomfortable. Overall a nice break