Park Hall Hotel

If it could have 0 stars it would be given one, I attended here 4 weeks away from my friends wedding. They canceled her wedding 4 weeks out, are refusing to give her, her money back for the wedding and all the guest that booked to stay there aswell. When this place opens back up I hope after what they have done canceling so many peoples wedding and guest that had booked to stay without a refund that they are unsuccessful and there are remembered for there terrible customer service

reception walking in was beautiful. check in was smooth and staff were helpful. Room was nice and beds clean and comfy. Cleaning wasnt the best but it was tidy enough. Struggled to manage a wheelchair and suitcases in the small lift and through large fire doors. Restaurant was very nice and food was ok, staff very friendly and attentive for dinner service. Went to the health suite and oh my goodness, the state of the small pool was dire! floor looked dirty and stained, middle of it just looked like bare plaster. the roof looks like it has caved in several times and one part even has a tarpaulin covering it. Needs sorting out majorly. we would come back and use the hotel but not if we were looking for a relaxing pool and hot tub. also on our visit the disabled lift stopped working making our stay very difficult as most facilities were up the steps to the bar

Its a very nice place to stay with or without kids. Swimming pool is very nice, the lake with lots of ducks always attract my kids. The price is always affordable even during busy periods, We been using this place since 2004, and everytime we go we love the place more. The breakfast is very nice and staff at restaurant is very very nice.

Stay was wonderful. Its set in beautiful grounds with a lake and ducks!
The rooms we stayed in were clean to a high standard. Food excellent.
All the staff of the hotel are friendly and polite and bend over backwards to make sure you have a happy stay.
all staff on at pageant week...thank you xxx

Group on deal. 2 nights accommodation 1 night dinner 2 day breakfast. Food was superb. Staff were exceptional, very helpful nothing but compliments to them all. Rooms were outstanding a little noisy next to the kitchens preparing breakfast. We had wine with our dinner. Wine was very pricey £22 a bottle.
Views and the lake added to our visit.
Definitely worth a visit. We will return in future.

Looks great online with ample parking, but this is where the good illusion ends, I regret to advise. Couldn't park, poor service on check in, went to my room which was already allocated to someone, restaurant last seating 830pm, bar good size but ill stocked and sticky / dirty absolutely no professional service. Bar food simple options almost fast food as the kitchen closed at 9pm sharp. I had to use a soup spoon to eat my main meal as there was nothing else. Zero table service, not the end of the world. Bedroom grotty, dated with curtains hanging off the wall and faulty toilet wasting water. The swimming pool early AM was small and to the left of what looked like it was either under repair or under construction of some sort. Jacuzzi was great. Breakfast we were able to use restaurant no service despite sign stating stay wait to be seated then you slip your manhood into the hole through the leather look chair as it is split carefully standing when you realize they have quite literally got you by the balls. Breakfast food was good coffee nice cutlery almost clean enough to be acceptable. I am someone who has to travel for work every week, I love my job, and although I stick to a mid-range budget I found this fell far short in ever way. The site is huge it has fantastic opportunity ahead of itself but need major injection of money or it will turn into a load of houses.

We stayed at Park Hall for one night away on a Groupon deal. As soon as we parked and got out of the car we smelt a horrible strong smell of petrol. We checked into the room but the room smelt of petrol and it was giving me a headache so we decided to go to reception to see if we could change rooms . We saw a lady called Emma who was acting Manger for the evening and she apologised for the smell and explained it was the boiler and that rooms on the first floor would have this issue. She changed our room to the second floor, away from the boiler, she gave us complimentary drinks in the bar and even arranged for a bottle of wine with our meal. She was amazing!! The hotel should think about promoting her to Manager (rather than acting) she was so pleasant and friendly and couldn't do enough for us. We had an unexpected situation in the restaurant later in the evening but the staff were all so friendly and helpful we had a little giggle about it later and also at breakfast! (you'll not forget that one!!) The staff and cleanliness and food quality do this hotel credit! We had such a lovely stay such that we are going back mid-Christmas to have a little "us time" and staying in such a friendly and comfortable hotel. Management need to sort the boiler situation as I am sure more people would love to stay there and maybe haven't said anything about it. Thank you to Emma and all the staff at Park Hall, really looking forward to seeing you all again at Christmas! xxx

Two stars are for great food, great dining area staff and most of the hotel staff.
Our first encounter was an extremely rude and unhelpful receptionist with dyed bright red hair. Got worse from there. The chalets we were in are appalling. Everything in tatters and run down. So depressing. Reception ate is smart, but nowhere else was. Roof falling down in swimming area, steam rooms don't work. Couldn't look at beds after seeing the stains poking out under cover of duvet! Trying to find a decent seat in dining room was impossible. Having said all that, Manager Alex and Paul did everything they could to make our 3 day stay bearable.