Best Western Rose And Crown Hotel

First the good-
Siobhan, what a ray of sunlight! Siobhan works in the restaurant and bar but can’t do enough for the customers. She was so helpful and welcoming it’s hard to complain about the service (even though she got our meal order wrong).
Location, on the high street yards from the castle with free on site parking.
The price, booked directly and that reduced the price from my normal booking site by £21 and included breakfast.
The bad things.
Look it’s a very old building so the stairs, floors and walls are uneaten the rooms are dated but modern rooms wouldn’t suit the building however it feels a bit 70’s. That said the dining chairs need re-upholstering. We stayed in room 1 which is in the main building but faces the road and even the secondary glazing didn’t quieten the resident pigeons. It’s a good job I pack ear plugs. But the room has all the modern amenities and an abundance of hot beverage choices.
The worst thing was the shower the temperature was uncontrollable and the shower head was well past descaling and needs replacing. We only stayed one night and the manager was chatty and friendly so I’m sure if we had pointed it out he would have sorted it out.
All in all for the price I would return knowing what to expect

This 150 year old hotel is ideally located close to Tonbridge Castle and park. It is within walking distance of public transport links and has a car park at the rear. The staff are friendly and welcoming and the food is delicious. As the hotel is so old, some areas are rather dated and well loved but our room was clean and the bathroom had clearly been modernised.

Although the staff were friendly and approachable, the location is convenient and the parking is included which seems quite secure, everything else was disappointing.

The premises and our room itself was very tired and weathered; the carpet was dirty and urgently needed replacing, the floors creaked and we could hear other guests moving around above and below us, the place just didn't feel clean, but the biggest issue was the shower which didn't function properly. Fortunately we could use another room to shower in and thankfully only had to stay one night here.

This place has a lot of potential but right now the standards are below average. Would not stay again unless the standards are significantly improved.

Just returned from a two night stay. Lovely old hotel. Great service and fab breakfasts. Great location for getting about. Didn't use restaurant in the evening but the menu did look really good. Would definitely recommend staying at this Hotel.

The high score is due to the great service we received. My partner was unwell during our stay and the hotel employees, especially the dark haired lady on reception (whose name I should have asked for, couldn’t have been nicer. A real human touch, thank you 😊

Recently stayed here while on vacation, wanted to save some $ and not stay in London. Great location you can walk about 10mins to train station. Hotel is a little dated but clean room and plenty of space. Our shower did not work great, we did mention this and it was fixed when we got back. Breakfast was good, and the staff was very attentive and helpful.

We went to a family wedding reception held here back in October. The staff were freindly, helpful and worked hard to make it a special day for the newly weds. The guests were well fed and food was lovely.

Really good staff. My shower didn't work and I was upgraded to another room from single to double.
I couldn't sleep and the night staff allowed me to purchase a pint of squash
The breakfast staff were pleasant and friendly and the breakfast came without waiting long