Rooms was nice with aircon which made a difference in the summer heat. (Although it was felt the room could be done with a deep clean) There was only 1 towel in the room even though we booked for 2 people. We felt the breakfast was over priced for what it was. Would recommend popping to town which is really close to get something better. Other than that staff were nice and helpful. Would recommend for a quiet comfortable night sleep 100% at an affordable price.
Androdackj329 days ago
Extremely pleased with my stay at this Premier Inn in Tunbridge Wells. I had never been to the area and the lady on reception was incredibly friendly and welcoming, and directed me to some hotspots nearby during the 5 nights I stayed. The hotel itself is immaculate, and in a great location just 5 minutes away from shops, restaurants, the train station and bus stops. You get what you expect with Premier Inn when it comes to the room amenities and the air-con worked a treat. All staff are friendly and professional and the breakfast was great. I took mine upstairs during the course of my stay, and I did not stay for dinner either, so I can't comment on the restaurant itself but it seemed spacious and welcoming. I look forward to returning.
Hugh Goodgame329 days ago
Great place to stay and very central for Tunbridge Wells. Staff super friendly and efficient. We were able to park right outside. The room was large and clean and the bed was super comfortable
Mary Falconer329 days ago
We have stayed in many Premier Inns, this one included, in the past and they have always been excellent. Unfortunately this was the most uncomfortable bed in room 511!!! Mattress broken on one side. Premier Inn advertises their comfortable beds. We reported it on our first morning but arriving late back in the evening nothing had been done…..another uncomfortable night!!! Thankfully our stay was only two nights!!!!!
Mr. Toast329 days ago
Rooms clean Breakfast good. Problem no parking so you have a limited drop off area which gets full if more than 2 cars. You have to park a short walk away at the multi storey. You will need the Ringo app to book a 1 day stay at your cost. Reception staff helpful. Breakfast staff only one seemed helpful and had a smile. The rest were a mixture of unhappiness and aggrieved customer service. The booking in lady for breakfast seemed not pleased I had not reserved a table, not that I had been told to, but I was on the breakfast list so surely that was a given. She made no attempt at mild politeness as as we crossed paths later,. I was carrying some breakfast item and just had to get out the way. Breakfast as said was good but items did run out, eggs were mostly solid and there was a wait on veggie replacement items. Maybe the staff were "unhappy" as who are wants to get up on a Sunday to do a breakfast service for a 7am start. Mind we were spoiled at Faversham Premier Inn were all the breakfast staff were service personified...
Luke Murphy329 days ago
At the Premier Inns you get what you pay for and this one is no exception. It’s a clean hotel in a good location, not far from The Pantiles. Things like putting one towel in the bathroom and charging £5 for decent internet make a guest feel like they are being screwed Ryan Air fashion. I prefer the Holiday Inn approach where they don’t charge for things that cost them nothing.
Neil Wells360 days ago
I can't see the difference between this Premier Inn and good 4* hotel. Great room, spotless and comfy, atmosphere in the bar, evening menu looked good, breakfast was very good - price was fab... and the location spot on for the main areas of Tunbridge Wells. 24Hr Parking was a tenner less than 100 yds up the road. Good venue for the lovely Assembly Hall Theatre and nearby restaurants. I can't find a negative.
Daniel Pritchard1 year ago
Hotel was quite modern as soon as you walk in, with auto book in' stands. Though these stands seemed not to be working.
The bedroom was, as usual, modern, comfortable, clean, and perfect. I paid £100 for 1 night on a Saturday in November. okay value.
The breakfast however was not so perfect. They only had 1 coffee machine which was always running out of milk or had to be emptied. I'd recommend getting another one, or getting a better one. Wetherspoons machines do this brilliantly.
Location is seconds away from a massive parking garage, and train station and a 5 minute walk to the pub.
The hotel itself is immaculate, and in a great location just 5 minutes away from shops, restaurants, the train station and bus stops. You get what you expect with Premier Inn when it comes to the room amenities and the air-con worked a treat.
All staff are friendly and professional and the breakfast was great. I took mine upstairs during the course of my stay, and I did not stay for dinner either, so I can't comment on the restaurant itself but it seemed spacious and welcoming. I look forward to returning.
It’s a clean hotel in a good location, not far from The Pantiles.
Things like putting one towel in the bathroom and charging £5 for decent internet make a guest feel like they are being screwed Ryan Air fashion. I prefer the Holiday Inn approach where they don’t charge for things that cost them nothing.
The bedroom was, as usual, modern, comfortable, clean, and perfect.
I paid £100 for 1 night on a Saturday in November. okay value.
The breakfast however was not so perfect.
They only had 1 coffee machine which was always running out of milk or had to be emptied.
I'd recommend getting another one, or getting a better one.
Wetherspoons machines do this brilliantly.
Location is seconds away from a massive parking garage, and train station and a 5 minute walk to the pub.