Stayed here for two nights for our wedding anniversary! Our room was upgraded to one of the suites near to the outdoor pool. Amazing spa facilities and fantastic breakfast. The restaurant menu for lunch and dinner was okay but food options weren't that great or exciting. However there are few good places nearby to eat and drink in case you fancy something different.
Overall brilliant location to get away from London and enjoy the beautiful countryside manor.
David Cockshoot271 days ago
This could be a five star venue but is let down by a lack of attention to detail. It feels as if it's remotely managed and whoever is in charge floats above the details without thought. I could list dozens of examples but some samples are: Web site is not clear about the two restaurants - the Spa and the Brasserie. In fact the Spa is not part of the main house and only operates lunchtimes. The Brasserie is evenings only At breakfast guests make their own tea or coffee. No tea pots so it's all a bit USA and a decent cuppa impossible. A small number of staff are excellent and are carrying the rest who are dozy or careless. Items ordered on the Terrace not arriving or a long wait to get served. Harsh? Well it charges Premium rates so I expect premium service. No shower safety no-slip mat - cheap item to provide but not thought of. Next stay locally will be at a Hand Picked hotel at Lenham. Their management do attend to details. Grateful to a couple of bar staff who were attentive (a bar supervisor and a new starter)
Colonnade Florist271 days ago
We have just come back from the most amazing stay at Eastwell Manor. Our suite was in the Mews courtyard, which was so pretty as we entered it through the beautifully kept gardens. The view from our room over the countryside was stunning, with our own personal patio. The room it self was spaciously gorgeous and the bathroom with the roll top bath and massive shower was luxurious. We had an evening meal that was so delicious, and the cocktails were made beautifully. Breakfast was a massive buffet of everything you could possibly need, and a full cooked menu for you to choose from. We had a spa treatment on the next day, followed by a day of decadent luxury in the spa itself and the outside pool area. All the staff were really friendly and helpful, and we were looked after all the way. Cant recommend Eastwell Manor enough. Thankyou for our wonderful stay. Sharon and Charlie.
Dee Y302 days ago
A maze of a place and needs a few more signs! Ended up walking round in a circle looking for the spa out of the Mews. Found the outdoor pool! Chris, restaurant manager, was so helpful. Food was delicious although we only had starters due to illness. Mews rooms are quaint. Staff was so helpful to sort things Spa area was good and staff friendly. Could be a little more refreshed. But lovely and light.
Jo Harrington363 days ago
Beautiful grounds and manor house, excellent service but not worth the premium price for a spa hotel. Spa was basic and dated, with the jacuzzi being out of action during our stay. Certainly not worth the price that's charged for spa access or spa days. Rooms close to the spa are modern but lack any luxury. Also the bathrooms need a good dep clean, lots of limescale around the bath and black mold on the shower sealant, plus the rugs in the rooms were all stained. We were upgraded as our beds were so uncomfortable in our original room but even the upgraded room was not worth the money charged. I would hope the manor house rooms were more luxurious for their pricing. Breakfast was excellent and we couldn't fault the staff. Its not up to the Champneys standard so it was a bit disappointing. I wouldn't rush back.
Ewelina Gluchowska2 years ago
The hotel customer service was amazing, they were very helpful and were looking after everyone. Christmas menu was divine. The chef was absolutely fantastic. I had so much food I believe I had a food coma on the 3rd day. As I have some allergies, I was very well looked after. I had special menu. The Xmas Eve was great, we were well entertained. The hotel thought of every detail, even little gifts for her and him on the Xmas day. Only down side, if I need to pick on something were complimentary treatments, they were a little bit short, just 25 min. But I will definitely do it again next year. Absolutely worth it.
Chris Galvin2 years ago
Overall good. A nice weekend break.
Location was great. The spa facilities were okay. Pool lovely and warm. The staff were friendly and well mannered. Good facilities for Covid-19, bedroom was well presented.
Bathroom could have been maintained slightly better for the money I paid. Radiator valve was broken in the bathroom. Also we didn't get room service while we were there. Contact with the hotel prior to arrival was difficult.
Rachi b2 years ago
Fabulous! We had an amazing Christmas at Eastwell Manor. The staff were truly fantastic; nothing was too much trouble for them. They were all polite and so friendly. A big shout out to Matthew in the bar who always greeted us with a big smile and great conversation. We were really surprised that even though the staff are missing their Christmas at home and they work long hours, they were always so jolly😊🎄.
When we arrived on Christmas Eve I disappeared off the the spa ( which was a sublime experience) and left my partner to find the bar, where he was very comfortable! The drinks were reasonably priced and the room was decorated beautifully. I joined him here for a delicious afternoon tea with complimentary mulled wine.
The Christmas Eve dinner hosted by Gusto wines was fabulous. The food was sumptuous and the wine pairings perfect, with interesting information about the wines, production and vineyard. We went to a lovely little local church for Midnight Mass where the locals were so kind and inviting. The hotel provided a complimentary mini bus to and from the church.
A surprise Christmas stocking was discovered outside our door on Christmas morning, this was such a lovely touch! Breakfast, lunch and buffet dinner on Christmas Day was perfect and the birds of prey display on Christmas afternoon was a real treat! The handler was brilliant!
Boxing Day was perfect, again with a delicious breakfast and lunch. The waiter at lunch in the spa on Boxing Day was wonderful, but sadly we can’t remember his name although he deserves a mention for going above and beyond simple table service. He was helpful in choosing a delicious wine, so polite, cheerful and seemed genuinely interested in checking we were enjoying our stay.
The evening of Boxing Day was tremendous! The Murder Mystery was just fabulous; extremely entertaining and funny. We really enjoyed it.
Well done Eastwell Manor! We had a truly fabulous Christmas with you and we would definitely return! Thank you.
Overall brilliant location to get away from London and enjoy the beautiful countryside manor.
I could list dozens of examples but some samples are:
Web site is not clear about the two restaurants - the Spa and the Brasserie. In fact the Spa is not part of the main house and only operates lunchtimes. The Brasserie is evenings only
At breakfast guests make their own tea or coffee. No tea pots so it's all a bit USA and a decent cuppa impossible.
A small number of staff are excellent and are carrying the rest who are dozy or careless. Items ordered on the Terrace not arriving or a long wait to get served.
Harsh? Well it charges Premium rates so I expect premium service.
No shower safety no-slip mat - cheap item to provide but not thought of.
Next stay locally will be at a Hand Picked hotel at Lenham. Their management do attend to details.
Grateful to a couple of bar staff who were attentive (a bar supervisor and a new starter)
We had an evening meal that was so delicious, and the cocktails were made beautifully.
Breakfast was a massive buffet of everything you could possibly need, and a full cooked menu for you to choose from.
We had a spa treatment on the next day, followed by a day of decadent luxury in the spa itself and the outside pool area.
All the staff were really friendly and helpful, and we were looked after all the way.
Cant recommend Eastwell Manor enough.
Thankyou for our wonderful stay.
Sharon and Charlie.
Chris, restaurant manager, was so helpful. Food was delicious although we only had starters due to illness.
Mews rooms are quaint. Staff was so helpful to sort things
Spa area was good and staff friendly. Could be a little more refreshed. But lovely and light.
Christmas menu was divine. The chef was absolutely fantastic. I had so much food I believe I had a food coma on the 3rd day. As I have some allergies, I was very well looked after. I had special menu.
The Xmas Eve was great, we were well entertained. The hotel thought of every detail, even little gifts for her and him on the Xmas day.
Only down side, if I need to pick on something were complimentary treatments, they were a little bit short, just 25 min.
But I will definitely do it again next year. Absolutely worth it.
Location was great. The spa facilities were okay. Pool lovely and warm. The staff were friendly and well mannered. Good facilities for Covid-19, bedroom was well presented.
Bathroom could have been maintained slightly better for the money I paid. Radiator valve was broken in the bathroom. Also we didn't get room service while we were there. Contact with the hotel prior to arrival was difficult.
We had an amazing Christmas at Eastwell Manor. The staff were truly fantastic; nothing was too much trouble for them. They were all polite and so friendly. A big shout out to Matthew in the bar who always greeted us with a big smile and great conversation. We were really surprised that even though the staff are missing their Christmas at home and they work long hours, they were always so jolly😊🎄.
When we arrived on Christmas Eve I disappeared off the the spa ( which was a sublime experience) and left my partner to find the bar, where he was very comfortable! The drinks were reasonably priced and the room was decorated beautifully. I joined him here for a delicious afternoon tea with complimentary mulled wine.
The Christmas Eve dinner hosted by Gusto wines was fabulous. The food was sumptuous and the wine pairings perfect, with interesting information about the wines, production and vineyard. We went to a lovely little local church for Midnight Mass where the locals were so kind and inviting. The hotel provided a complimentary mini bus to and from the church.
A surprise Christmas stocking was discovered outside our door on Christmas morning, this was such a lovely touch! Breakfast, lunch and buffet dinner on Christmas Day was perfect and the birds of prey display on Christmas afternoon was a real treat! The handler was brilliant!
Boxing Day was perfect, again with a delicious breakfast and lunch. The waiter at lunch in the spa on Boxing Day was wonderful, but sadly we can’t remember his name although he deserves a mention for going above and beyond simple table service. He was helpful in choosing a delicious wine, so polite, cheerful and seemed genuinely interested in checking we were enjoying our stay.
The evening of Boxing Day was tremendous! The Murder Mystery was just fabulous; extremely entertaining and funny. We really enjoyed it.
Well done Eastwell Manor! We had a truly fabulous Christmas with you and we would definitely return! Thank you.