Thistle Marble Arch (formerly AMBA)

Update:
I changed to a five star review because I only had incidents at the check in and on my first few hours but after I finishes my stay over there everything was great… the rooms are wide and clean, room service was great, the services was great too and the hotel atmosphere is safe and friendly. I would definitely come back

This hotel has a very poor service if you want to pay for a place to stay without being served you are going to like this…. Rooms wont be served to you only after hours of waiting and talking to them and for the luggage the same thing. You will be surprised how a simple thing can be very complicated. Plus they don’t pick up calls!

I stayed at Thistle Marble Arch in June for a trip with friends. The service was outstanding right from the check in. We have arrived earlier than check in and we didn’t expect to check-in early but Natalia managed to get us an early check in. She made sure that we were well taken care of until the check out. We had a delicious full English breakfast. We planned to stroll the city after the check out - we were able to store the luggage for several hours and later we able to book at the concierge a taxi to go to the airport.
Definitely will return.

I have been staying in this hotel yearly several times over the past 18 years. Every time I arrive here it feels like a home away from home. The location is perfect the breakfast is exquisite and the cleanliness is very good. The jewel in the crown is truly the staff headed by Onur the supervisor. They are very attentive, polite, and professional. Every time I arrive they treat me so well and provide me with the feeling as if I have never left home. I truly recommend this hotel.

Large, clean rooms. Very friendly staff. Great bar on the same level as the reception area. Would not recommend staying on the first floor as you’re above the casino and the music can be quite loud below on Friday and Saturday evening. Definitely planning on staying here again however. Great location in Marble Arch.

We spent five nights at thistle hotel. The hotel is in a perfect location -- in the middle of Oxford street which looks and feels like the London out of a movie. Lots of restaurants and shops. And near by hyde park and marble arch underground station just by walking.
The staff really gets to know you, and the rooms are wide. Being London hotel rooms, they are on the smaller size, but the design takes this into account. Our kids loved the british breakfast.
The staff were great -- helpful, attentive, communicative. Hajar -- who works at the front desk morning was especially great and impressive. She saw to our every need, really went out of her way.
I wasn't able to sign up for a delivery service or an online take away order without a UK cell and she volunteered to let me use her application and helped us set up the order. When we had issues in our room she was ready to help (safety box issue that no one helped us to solve). Everyone was great but she stood out.

We will def return to this fab spot.

This hotel is really has a 4 stars of bad service customer ever!! The receptionists here always late answering calls and they did not willing to help you anyway till you asked the same order 2 times minimum. However they have a lots of polices which is not logically acceptable. Ex: They said, they can not provide us with a knife or scissor for out safety 😂 but they did provided my next door friend with that! She has already a knife in her room for cutting some fruits. Even when I asked them just to bring it to cut something and bring it back mediately (they said ok we are busy come to take it by your self if you wish) Regarding the cleaning here, they did clean good but they did not refill the shower stuff till you asked them many times as well as tissues, coffee and waters. Moreover there manger came to ask you to rate his people 5 stars and they will do it perfectly next time and give me a bunch of them by one time? it's really matter of bad leading\ procedures over here. (Note: I have to saying that the cleaners are polite enough and very friendly). Indeed I can not forget when we arrived and heard someone asked about smoking in rooms and the receptionist’s answer we will kick you off the hotel if this happened and this will be the expensive smoking experience you ever have. Because they will ask you to pay 500 pounds before “kick you off” as he literally said. What an wonderful behavior \ answer to the customer question. 👎
Anyway, this is my experience here and I will not recommend this hotel for anyone.

Stayed in this hotel more than 5 times but last time was May be 5 years back.
The hotel has been totally renovated and much better now.
Good value for money although that the prices went up extremely high.
Breakfast is always nice and full of different items.
The only challenge that I have personally is that the rooms are spreading all over with lots of walking inside the corridors.
all tge beat and keep it up

Room was a nice size although far away as you could possibly get from the lifts. There were meant to be 4 working lifts bit only 2 were working which meant almost a 10 min wait to get one which is rather frustrating. Check in staff were friendly and helpful. Didn't stay for breakfast so can't comment on that. It is a very tourist hotel but ok for one night which I needed. Great location for Oxford St and Hyde Park