Kathleen House

I didn’t get to stay here, I tried to book a room and my card was declined so I was sent a message saying a room could not be reserved for me, I took this to mean I didn’t have a booking but it turns out they will just attempt to recharge your card at a later date, by which time another room somewhere else had been booked by my partner as I didn’t have enough money to book one and as we had a funeral the next day we needed a booking confirmed when I explain the predicament to the employee that text me to confirm they had then removed money from my account despite me not knowing it was confirmed I had also said I wanted to pay at the hotel, the employee was disgracefully rude. After arguing with me for ages they said they would speak to senior management which they didn’t and ignored my later message, I requested a cancellation on booking.com and that too was ignored. They basically took £75 and I didn’t stay there. I am actually disgusted with this as I expressed that I had not realised they had confirmed the booking and they did not inform me prior to attempting to take payment for a second time. This was a genuine mistake and completely made the funeral day 100 times worse because I had to sell some personal property to make back the money they took from me without my permission.

For a 2 star hotel I was very impressed. The bedroom was a good size with clean/fresh feeling sheets and towels. Mattress and pillows were good condition and the shared bathrooms are cleaned every day. I was very happy with this guest house and would stay there again if I visited the area again.

HIGHLY RECOMMEND...Management was absolutely amazing our weekend would have been completely ruined without him. J went above and beyond for us this weekend.
We didn't stay at Kathleen house in the end as TripAdvisor had messed up our booking massively but J came to our rescue and boarded us at another place they had and bonus it was closer to our concert venue . We really can't thank him enough.

Decent for the prices. Service is rated low only because no breakfast on the weekend which brought the overall down and also, whilst lots of guests are staying you may find that they run out of hot water for showers.

Had a very pleasant stay at Kathleen House. Very easy to check in with their online service and then being able to collect the key from outside.
The staff I met was absolutely lovely and helped me out soo much whilst there, I shall be forever grateful.
It is very well located, can catch a bus, get a train and there is also private parking on the drive available. It is also near the local shopping centre that has all the latest shops there.
I would definitely recommend this place 😊

We had everything we needed. Clean room, clean bathroom, simple check in and check out service. Would recommend and come back again.

Clean easy smart TV kettle with coffee teabags and hot chocolate. Shared bathroom and off road parking was for 2 cars which were already there but it didn’t affect us. It was great. Would deffo stay again. X

OK for the price.
Self service continental style breakfast if you like that sort of thing but not my preference.
Warm, clean and tidy.
Has on site free parking which is a bonus.