Our family of 4 had a great stay here! Clean and comfortable room with nice shower, bed and all accommodations. What really stood out was the fantastic service. Monoj and the team were absolutely wonderful, providing everything you could need in a moment with a smile. Have not been around such helpful and positive services in a while. Thank you!
Nessa Nessa300 days ago
MY HONEST REVIEW! I have never stayed at a hotel where the staff have been so amazing and attentive from check-in to checkout! They work so hard to make sure the guests are really happy going above and beyond at every moment. I have had the most relaxing overnight stay and will leave with the biggest smile on my face. Maroj... You and your wife are so special and beautiful. Anna.. You are so amazing, great at your job and absolutely beautiful with all the children, allowing families to have peace while they enjoy there breakfast, it was so nice to watch how skilled you are... Always smiling and wanted to do more. Hampton by Hilton Croydon is SUPER lucky to have you all on their team. Speaking with you all and seeing how much you love your job and care for the brand is so special. Please keep pushing your love ❤️
Heather Collins330 days ago
Great hotel, service is incredible! We stayed here for two nights and the morning after our first night, we realized an issue with the shower in our room draining slowly. We checked at the front desk on our way out for the day and they promised to change our room and move our luggage to the new room while we were out. When we returned, everything had been moved as promised. Every single staff member who helped us was extremely friendly and efficient. This location was a great central spot for us and if we're ever staying at a hotel in Croydon again, it WILL be this one.
Rob_in Japan330 days ago
Staff were very friendly; I booked this hotel because it was a good price. and also the location near the train station is very convenient. there were plenty of staff to help me check-in. And at breakfast the waiters were bringing food to my table and making waffles, being beyond helpful. the rooms are a little smaller than I was expecting.
Rex Melville361 days ago
I stayed for about 6 nights here, as it's handy to the bus and train I needed to get to work. But the environment is rather bleak, being in the no man's land ( along with other hotels) between East and West Croydon stations.
I was struck by the decidedly South Asian predominance of staff, and assume it is partly Asian owned. But their reception and service is always smooth and friendly.
My room was medium sized (Jury's Inn has bigger ones) but there was a fridge and good hanging space. Each room though, has different access to TV channels, and often only a small selection.
I must mention the attentive and versatile service from Manoj, whose wife works on reception. He just can't do too much for you.
To my surprise, there were large parties of European tourists on some days, making breakfast hectic and crowded between 8 and 9 am.
And rooms are not at all cheap here for solo travelers.
A bonus is the low prices for dinner in the restaurant, compared to nearby Jury's Inn. The plates are modest size, but well cooked.
I took a rather surreal photo of the bar, with a huge selection of bright bottles. But alas, they offer no mixed cocktails at all!
Bruce Goodwin1 year ago
Lovely comfy clean rooms on seventh floor. However, that is about all that I can say positively about our stay there.
We were a group of 12 people who stayed there for 2 nights. Between us witnessed 2 separate drug deals taking place on the street during the evening and early mornings of our stay. These deals took place on the pavement directly outside the hotel entrance.
There were also large groups of rowdy local youths hanging around, smoking weed, drinking, and playing music out there as well. Even as a group of 12, there were some amongst us that felt unsafe walking past.
Some of our group were on the second floor and were kept awake by noise during the night. Swearing drunks and people shouting up at apartments opposite hotel negotiating money for drugs.
The breakfast is bad. Not a great selection of items to eat. Scrambled eggs were gritty and horrible on both days. It seemed like they were made with egg powder rather than fresh eggs. No fresh fruit, no dried fruit, no porridge and juice was not fresh but a mix of concentrated flavoured syrup and water.
All in all, none of our group would ever stay at this hotel or this location again.
Janetta k2 years ago
First time in this hotel. In city centre, very close to public transport, no car park but Ruskin Square parking opposite the hotel and the ticket can get validated. Room smaller than expected but we'll equipped. Service great! If I remember correctly the name of the staff- Menaj- went out of his way- evening and breakfast - to help. I saw another guest going and thanking staff for the service, and said he's been using the hotel frequently and they are always very helpful. I will definitely use this hotel again.
Ewan Daniel2 years ago
Very convenient location, clean and well maintained. The breakfast staff did far more than I expected - enthusiastic, helpful, and thoughtful. I was on my own, at first, at breakfast and the staff took time to make sure I knew where everything was and when fresh supplies arrived. They were fantastic 👏 and kept in top of all the cleaning, tidying, and resupply. We'll done to you all.
I was struck by the decidedly South Asian predominance of staff, and assume it is partly Asian owned. But their reception and service is always smooth and friendly.
My room was medium sized (Jury's Inn has bigger ones) but there was a fridge and good hanging space. Each room though, has different access to TV channels, and often only a small selection.
I must mention the attentive and versatile service from Manoj, whose wife works on reception. He just can't do too much for you.
To my surprise, there were large parties of European tourists on some days, making breakfast hectic and crowded between 8 and 9 am.
And rooms are not at all cheap here for solo travelers.
A bonus is the low prices for dinner in the restaurant, compared to nearby Jury's Inn. The plates are modest size, but well cooked.
I took a rather surreal photo of the bar, with a huge selection of bright bottles. But alas, they offer no mixed cocktails at all!
We were a group of 12 people who stayed there for 2 nights. Between us witnessed 2 separate drug deals taking place on the street during the evening and early mornings of our stay. These deals took place on the pavement directly outside the hotel entrance.
There were also large groups of rowdy local youths hanging around, smoking weed, drinking, and playing music out there as well. Even as a group of 12, there were some amongst us that felt unsafe walking past.
Some of our group were on the second floor and were kept awake by noise during the night. Swearing drunks and people shouting up at apartments opposite hotel negotiating money for drugs.
The breakfast is bad. Not a great selection of items to eat. Scrambled eggs were gritty and horrible on both days. It seemed like they were made with egg powder rather than fresh eggs. No fresh fruit, no dried fruit, no porridge and juice was not fresh but a mix of concentrated flavoured syrup and water.
All in all, none of our group would ever stay at this hotel or this location again.