Had to stay here for work. Bed bugs in the bed in the first room, also stank of cigarettes and damp, was then moved to a second room by the back garden. Better room, however I was kept awake by the alcoholic long stay tenant shouting racial slurs until 4am, when he fell asleep and continued to shout in his sleep. Complained to the manager both times, not a great deal done about it other than move to another bad room.
Anna Sheppard240 days ago
I would give zero stars if I could... I had booked a twin room for one night for myself and my disabled daughter due to a family wedding taking place in London. Upon booking and paying (months in advance) I emailed the hotel explaining that we would be arriving prior to check-in time and would it be ok to change our clothes and leave our suitcase somewhere as we were being collected by a taxi at 1.15pm to get to the wedding on time. They confirmed that this would be ok. When we arrived, the man (owner?) said we couldn't come in as the room wasn't ready. I reminded him of our email exchange and eventually he agreed to let us in. The room hadn't been cleaned yet which in itself was no major problem, but it absolutely stank of smoke (even though there were no smoking stickers on the door), the furniture was broken including the beds, it was filthy (and not from the previous occupants) and there was detritus under the beds and TV table which were covered in dust so had obviously been there a while. There was no bin, and no full length mirror. The man and the woman housekeeper spoke very little English. When I asked what time breakfast was, I was told they don't do food, but when I booked it clearly stated "Abbey Lodge Hotel - B&B" which I believe stands for "Bed and Breakfast". Fortunately, when I told one of my family members about all of this, they immediately offered for us to stay at theirs instead. When I arrived at around midnight to collect our belongings, I saw the man again and told him why we wouldn't be staying. He just shrugged his shoulders and said "ok " - he didn't care because I had already paid and it states "non-refundable". I chose this place because of financial restrictions, but stupidly didn't read any reviews before booking - lesson learned! Stay here at your peril....
Layton Midwinter332 days ago
Unfortunately booked this accommodation ahead of reading the reviews. Our room was beyond disgusting, no effort made to clean it prior to our arrival. We managed an hour in the room before changing to a different location. No free parking as advertised, sheets were dirty and ripped, shelving was hanging from the walls, mould around the corners of the room and dust all over the provided cups. Grim.
This appears to be a common occurance and they don't seem bothered at all. Glad I didn't stick around for the night entertainment.
Avi Aero363 days ago
I booked a room in this hotel just for ease of access during New Year's Eve for like £185 and I wouldn't recommend it again. Not only was the floor extremely noisy but the furnitures, dusty and the breakfast served was enough for a Pigeon!
Adetunji Ayoade363 days ago
I am giving three stars because i don't want to spoil business. This enterprise is built for profit. Rooms need an upgrade and facelift. For the price, they can do better. Clean better too.
Alz Marshall363 days ago
I made a mistake booking this lodge without reading the reviews. I cancelled the booking and booked elsewhere. I was refused a refund which was a little annoying but I decided to loose £100 and pay elsewhere than risk staying.
Ryan Colaço1 year ago
Please read the other reviews. This place is extremely filthy, noisy and smells of smoke. I had to stay here due to proximity for work on the day and literally felt itchy. The place needs an industrial clean, as the furniture is dusty and the shower is rusty. The floor is also disgusting, sticky and it’s very creeky everywhere. It was also very expensive when you take into account the conditions.
Horrific.
Davood rahmanzadeh2 years ago
I’ve been living in london for 24 years and I’m familiar with this type of old Victorian building It’s not the best of course But roof on top of the head for a cold and snowy days and night on December it’s worm and Cousy rooms with new shower and toilet I’ve been here for a week and will be another 3 week and recommend the hotel if u r not fussy Other wise pay double or more to get better place ⭐️⭐️⭐️⭐️⭐️ For me
I had booked a twin room for one night for myself and my disabled daughter due to a family wedding taking place in London. Upon booking and paying (months in advance) I emailed the hotel explaining that we would be arriving prior to check-in time and would it be ok to change our clothes and leave our suitcase somewhere as we were being collected by a taxi at 1.15pm to get to the wedding on time. They confirmed that this would be ok. When we arrived, the man (owner?) said we couldn't come in as the room wasn't ready. I reminded him of our email exchange and eventually he agreed to let us in. The room hadn't been cleaned yet which in itself was no major problem, but it absolutely stank of smoke (even though there were no smoking stickers on the door), the furniture was broken including the beds, it was filthy (and not from the previous occupants) and there was detritus under the beds and TV table which were covered in dust so had obviously been there a while. There was no bin, and no full length mirror. The man and the woman housekeeper spoke very little English. When I asked what time breakfast was, I was told they don't do food, but when I booked it clearly stated "Abbey Lodge Hotel - B&B" which I believe stands for "Bed and Breakfast".
Fortunately, when I told one of my family members about all of this, they immediately offered for us to stay at theirs instead. When I arrived at around midnight to collect our belongings, I saw the man again and told him why we wouldn't be staying. He just shrugged his shoulders and said "ok " - he didn't care because I had already paid and it states "non-refundable".
I chose this place because of financial restrictions, but stupidly didn't read any reviews before booking - lesson learned! Stay here at your peril....
This appears to be a common occurance and they don't seem bothered at all. Glad I didn't stick around for the night entertainment.
Horrific.
It’s not the best of course
But roof on top of the head for a cold and snowy days and night on December it’s worm and Cousy rooms with new shower and toilet I’ve been here for a week and will be another 3 week and recommend the hotel if u r not fussy
Other wise pay double or more to get better place ⭐️⭐️⭐️⭐️⭐️ For me