Crowne Plaza London Docklands, an IHG Hotel

Lovely and comfortable place to stay for a few days. Room was big enough and the bed was very comfortable. Bathroom had a slight issue with the walk-in shower water wasn't draining properly and left a pool of water after we had a shower. Apart from that everything was great.

Breakfast was fine too. Bathroom amenities was fabulous 🥰

My stay was absolutely pleasant, was greeted with lovely staff when I checked in and as always lovely room to go with it. Breakfast is definitely my favourite part as well as the facilities too. Was checked out by Bash by far my favourite receptionist. He was friendly and very helpful during my stay.
Overall very happy :)

Perfect! The staff are super! Accommodating, friendly and I'm so pleased with our stay here. Its in an excellent location for easy access across town. The rooms are spacious, clean and comfortable. The facilities are excellent, pool and spa are great. I've just arranged a late check out with zero fuss and it's perfect for our journey home. Excellent and will 100% return.

I didn’t haven’t the opportunity to fully use this hotel. On checking in, I found the bed to be incredibly soft which wouldn’t give me a peaceful sleep and would also result in a bad back!

The room was okay, if a bit dated and looked nothing like the pictures. I was also facing a car park area and so a water view is not guaranteed.

Location is great with restaurants and shops nearby, about a 8 min walk from custom house station.

Luqman, who works at the hotel was excellent. Great customer service, quickly came to assess the issue, showed me another room and allowed me to check-out at nil charge. He is a credit to the hotel.

Avoid if you can’t stand super soft beds!

At check-in the two young ladies were so polite and never stopped smiling. The one who dealt with my wife and I (think her name was Nurun or something like that) was very helpful and her colleague whose name I didn't catch and dealt with my daughter was just as good. Room was clean and comfortable and food was excellent both in the evening and for breakfast. We will be back soon and would really recommend it.

Nice views over the docks. Easy public transport access from London City airport via the DLR or taxi. Hotel clean, room of a good size. Breakfast hot and tasty. Reason room rates...
As a business traveller, these are important to me and ticks all the boxes. Oh and the reception staff very warm. Only drawback was the swimming pool/sauna being out of service temporarily, but hey i bet when back, they will be improved!!!

The service and rooms are good. It's send higher stars but breakfast is run off the mill and it would be better to go out to eat something. They are attentive and have a pool and spa. The jacuzzi is a bit cooler than it should be because of how close it sits to the pool. Everything room wise was fine just one small issue if the floor mat in the bathroom having a strain.

1st time staying in this hotel. The biggest pro here were the CP staff. From the reception staff, bar staff and waiters, all were exceptional.

The hotel was cleanliness throughout was excellent. There was an issue with a lift upon arrival but this was being worked on at the time and was operational within a couple of hours.

The restaurant was a pleasant surprise. This was by far the best food I have eaten whilst staying at a CP hotel.

Cannot recommend this hotel enough and will definitely stay here when I'm in the area.

Keep up the exceptional work you are all doing.