Innkeeper's Collection Aughton

Staff were excellent, really friendly in the restaurant and on reception. Whole place well set out. Room was very big and comfortable. Only problem we had was shower didn't drain fast enough to keep up with flow of water and overflowed on full power.

Room was large and well decorated with a good bathroom. It lacked comfortable seating and could easily fit a small sofa. Water and glasses should have been supplied, without us having to ask everyday. The breakfast needs more variety, offering non cooked options with fruit. The evening menu needs more non beefsteak options. Items weren't available on one occasion. You clearly have a supply issue, at breakfast you ran out of eggs!!

Lunchtime review

Not a bad place, good food but being a steak house I'd love to see an actual steak on the lunch menu even if that means adjusting the current prices.

Desserts although ok and pretty basic could also see improvements.
I'm a massive fan of profiteroles but I wasn't a fan of the chocolate sauce that came with them, I think it gave the dessert a cheap feel and I just think that uf you tweak one or two things you could totally transform the dishes on the current menu.

Overall its not bad for the price but to compete with other local businesses I just feel that if you could change one or two things here you would stand out from the rest of the other local restaurants and what they currently have to offer.

Great service as always from the staff.

Thankyou

We stayed for 1 night mid October.

The room was standard, it was cold so I had to turn the heating on (windows had been left open). The ceiling had watermarks like they'd had a leak above but no-one bothered to repaint. The pillows were comfy.

The en suite was not great. The sink took ages to drain so when cleaning our teeth, you can imagine what happened. It was sat there a while before it drained away. The bathroom mirror apparently had a light but this didn't work. The toilet paper was rough and cheap. We used the tissues instead as they were much softer.

We got back to the room about 10.30pm after a night out, went to the bar to get a drink but were told no. Back in the room I wanted a shower. This was luke warm, not what you want when you've come in from the rain and are already cold.

On departure, we weren't asked how our stay was.

Not a very welcoming place to stay. Totally over priced. We won't be staying again.

Stayed in the hotel for 3 nights, pleasant room with all the comforts you'd expect. Bit concerned there was no internal lock on the room door, also would have preferred a bath rather than just a shower room. Food was excellent though.

Hotel was good, rooms were lovely. Only issues were the second floor has no lift access, of which I failed to consider or was aware of. My parents are quite old and had I know I would’ve preferred to have easier access for them. I did wonder if I’d missed something on the booking form and had they been disabled it would’ve been a greater issue, though under those circumstances I accept that I would have made more effort to check and confirm. The second issue was booking for two groups, having to book twice separately and pay twice seemed unnecessary and I would have preferred to select two rooms and book once.

Our room was immaculate, so warm and cosy. All staff were wonderful, I cannot recommend enough. The hotel and restaurant were very busy but so well run and our room was very quiet and relaxing.

We were originally attending the evening celebrations at a wedding at West Tower but we were invited to the day time at the last minute. The receptionist checked us in early, gave us room & entrance keys and arranged for our bags to be taken up to our room when it was ready, which meant that we did not need to return later to check in when rooms were ready. Very helpful staff. When we returned to the hotel around 1:40am, the room was warm and spacious and we had a good nights sleep.