The Swan Hotel, Staines

Popped in after a riverside walk and a refreshing dip in the Thames by our pooch. Nice shaded table on the terrace overlooking the river and a cool breeze helped on this quite hot day. Very good prompt service and quality food offering, delicious steak etc and crispy succulent buttermilk chicken burger. We shall return!
PS a bonus, very dog friendly too!

This hotel is fantastic! The rooms are gorgeous, the food is great, the staff is lovely and it is located right along the river. It is just a short local bus ride from T5 at Heathrow then a walk across the bridge and your there. This is soooo much nicer than staying at one of the airport hotels. My room even has it's own balcony overlooking the river. I love this place. Can you tell?

In reply to the Managers comment on my 4 stars, rather than 5 stars. The customer service at the point of reservation was excellent. The service at the table and food was very good. The one thing that stopped me giving 5 stars was the (I assume) mandatory service charge of 12.5%. I normally always give a tip of about 10% but I prefer the freedom to decide what I want to give. Even if voluntary I do not want to go through the embarrassing process of asking for the service charge to be amended. To be honest, this 12.5% service charge would put me off returning as what would I do if I got poor service? Food and drink in restaurants is now very expensive in relative terms given the current cost of living increases. Add a mandatory service charge like this and it could put people off returning or even going in the first place. Food for thought re getting my 5 stars.

Nice little b&b, tidy and recently refurbished room. Good drink selection and we had a nice dinner in the restaurant. Breakfast was interesting, in a bad way. Bacon was terrible thought I have to say.

Quaint little hotel with excellent service and a great setting. Pub and restaurant is great and convenient. 15-20 minute ride from Heathrow.

Fabulous find. The setting is beautiful and the building is quirky and cosy. The fudge, toiletries and coffees/teas are a lovely touch in the room A big thank you to Roberto(?) for his attentive service. Highly recommend

Just popped in for lunch - party of four. The Hophead ale superb as always. Fish & chips and crab burger decent. Two of us chose sandwiches (one coronation chicken, one fish finger) which were not great - the bread was dry on the outside - obviously cut many hours before, if not yesterday. The thin scraping of coronation sauce didn’t contain any convincing evidence of actual chicken, so a bit pricey at £9+. As always, I compare with the Three Horseshoes a couple of miles away - they offer similar sandwiches/wraps at similar prices, but always perfectly made, and gorgeous. Hence, always rammed to the rafters, whereas Swan more or less empty. Different gravy.

Beautiful hotel located on The Themes River. Relaxing atmosphere & exceptional customer service. Will go back again when visiting London. Recommended 👌