Wow. Wow. Wow. Everything about this place was incredible. The food, the room, the atmosphere.
The spa has a hydrapool with different functions which was extremely relaxing for between sittings in the sauna, steam room and Laconium.
I spent 5 hours in there before finally going to my room and relaxing for the evening. I was so relaxed, I couldn’t stay in the spa anymore I needed to sleep. My mood for the week after was incredible, I’ve never felt so settled and calm.
Will be getting a membership so that I can visit regularly.
Mark Lewis310 days ago
We were here for a family wedding and the reception, which was excellent, was at Charlton House. Our room was spotless, food and service were very good. All of the staff we dealt with were polite and professional and nothing was too much trouble.
Charlieann Lyons310 days ago
My husband and I had our wedding here 6th august 2022, and I cannot fault this hotel in any way. All of our guests mentioned how beautiful the venue is, how attentive the staff are and how gorgeous the food was. Everyone was full and had the best day. A special to mention to Kat, our wedding coordinator. The planning process was a breeze and she made us at ease with absolutely everything. On the day she went above and beyond for us, and helped me to keep my cool before the ceremony when I was falling apart with nerves. I cannot explain how much she helped me to keep it together, and kept us well informed throughout the day. Caitlyn was also incredible (apologise if I have spelt this wrong). A massive help throughout the day, and I just wanted to extend my apologies for the disruption from one guest who was rude on multiple occasions. However both dealt with it incredibly well and the whole day ran without another issue, and we wouldn’t have even known! The hotel itself was amazing, the rooms were beautiful, we had room service which was incredible, and the spa is so peaceful, we stayed an extra night to relax after our big day and we are so glad we did! We will be back for our anniversary next august and we’re already looking forward to it! Overall, our day was absolutely perfect. Thank you!
Mia Paine340 days ago
We had a wonderful stay at Charlton House this week. I absolutely could not fault the service at all. The staff were incredibly helpful and accommodating! My only minor niggle was that my partner and I were in a room with a steep angled ceiling and beams, and we're both quite tall, but we were immediately offered to change rooms should we wish to (we didn't opt to change, as we got used to avoiding the beams lol). The spa facilities were good, with different options to choose from. I would probably advise a sign indicating which shower was warm, and which cold in the sauna area, as I made the mistake of choosing the cold shower and got the shock of my life 😂. Spa staff were helpful and changing facilities were very clean. Restaurant staff were good and always checked about my intolerance at each meal. I would happily go back to the hotel.
Annie Gladwell340 days ago
Very poor afternoon tea, staff had no idea how to serve, outside glass table very dirty had to ask them to clean it, sandwiches could of had more selection and more of them! They had no boxes to take the cakes home said they had run out, gave me a roll of tin foil. The staff were not attentive and certainly need some training on customer service, would never return for afternoon tea again it was disgraceful , so anyone thinking of going for afternoon tea forget it, don't waste your money, this was for my friends 60th !
Louise Collins1 year ago
This was our second visit, our first being our honeymoon 7 years ago. On the whole, the stay was pleasant. The room was very clean, a good size, and a lovely powerful shower. However, there is nowhere to put anything, and the mattress was extremely soft (room 7). Spa - clean, lovely atmosphere. Quiet when we went (late afternoon). We had two treatments, first a massage. It was only 20 minutes, but was very nice. Should have been 25. Second a facial, I had mine with amber who was very nice and I thoroughly enjoyed it. However my sister in law had hers with a different lady, who talked throughout the treatment and tried to sell the products which wasn't very relaxing. Food - the food is very good. We had dinner on one night, and sandwiches on a couple of occasions. We had to coeliacs in our group and they were well catered for. Staff were careful and always checked with the kitchen if they weren't sure about something. Downsides are the lack of snacks or light bites. Visit the Thatched Cottage Inn down the road for good home cooked meals at very reasonable prices. Staff - bar and restaurant staff were great. Reception were helpful and pleasant, but unfortunately there were problems with our bill which were difficult to sort out and spoilt the end of our stay. All in all, worth a stay but put your rose tinted glasses on
Lily Smart1 year ago
Overall this place is amazing; great value for money, amazing customer service, the food is amazing, the spa is so relaxing, the grounds and rooms are beautiful.
However, if you do get a 30 min massage, they only last about 15-20 min. Both me and my partner had them and his only lasting 15 min while mine lasted 20.
From knowing a beauty therapist, and others with experience, a 30 min massage is meant to be hands on for 30min.
If you go I recommend not going for a massage for this reason to save your money, but other than I’ll definitely be coming back to the spa.
Laura Fitzgerald2 years ago
We went here on Monday for a day spa which we were really excited about. We had a few issues prior to the day with the spa contacting us asking for payment of the wrong amounts and poor communication via email. The spa itself is really lovely, nice facilities and a few different areas. Disappointingly we weren't given any spa slippers (and no one had told us to bring any). I had a facial which was supposed to be 30 mins , great relaxing treatment however it didn't last the full amount if time. The outside jacuzzi was really hot which was great with the cold air BUT sand had been placed down I assume due to the ice and there was no where to wash your feet before you got it so there was a lot of grit in the pool.
Staff weren't very attentive at lunch, food was super tasty though!
All in am OK spa day but certainly not a luxurious one
The spa has a hydrapool with different functions which was extremely relaxing for between sittings in the sauna, steam room and Laconium.
I spent 5 hours in there before finally going to my room and relaxing for the evening. I was so relaxed, I couldn’t stay in the spa anymore I needed to sleep. My mood for the week after was incredible, I’ve never felt so settled and calm.
Will be getting a membership so that I can visit regularly.
A special to mention to Kat, our wedding coordinator. The planning process was a breeze and she made us at ease with absolutely everything.
On the day she went above and beyond for us, and helped me to keep my cool before the ceremony when I was falling apart with nerves. I cannot explain how much she helped me to keep it together, and kept us well informed throughout the day.
Caitlyn was also incredible (apologise if I have spelt this wrong). A massive help throughout the day, and I just wanted to extend my apologies for the disruption from one guest who was rude on multiple occasions. However both dealt with it incredibly well and the whole day ran without another issue, and we wouldn’t have even known!
The hotel itself was amazing, the rooms were beautiful, we had room service which was incredible, and the spa is so peaceful, we stayed an extra night to relax after our big day and we are so glad we did!
We will be back for our anniversary next august and we’re already looking forward to it!
Overall, our day was absolutely perfect. Thank you!
Spa - clean, lovely atmosphere. Quiet when we went (late afternoon). We had two treatments, first a massage. It was only 20 minutes, but was very nice. Should have been 25. Second a facial, I had mine with amber who was very nice and I thoroughly enjoyed it. However my sister in law had hers with a different lady, who talked throughout the treatment and tried to sell the products which wasn't very relaxing.
Food - the food is very good. We had dinner on one night, and sandwiches on a couple of occasions. We had to coeliacs in our group and they were well catered for. Staff were careful and always checked with the kitchen if they weren't sure about something. Downsides are the lack of snacks or light bites. Visit the Thatched Cottage Inn down the road for good home cooked meals at very reasonable prices.
Staff - bar and restaurant staff were great. Reception were helpful and pleasant, but unfortunately there were problems with our bill which were difficult to sort out and spoilt the end of our stay.
All in all, worth a stay but put your rose tinted glasses on
However, if you do get a 30 min massage, they only last about 15-20 min. Both me and my partner had them and his only lasting 15 min while mine lasted 20.
From knowing a beauty therapist, and others with experience, a 30 min massage is meant to be hands on for 30min.
If you go I recommend not going for a massage for this reason to save your money, but other than I’ll definitely be coming back to the spa.
The spa itself is really lovely, nice facilities and a few different areas. Disappointingly we weren't given any spa slippers (and no one had told us to bring any). I had a facial which was supposed to be 30 mins , great relaxing treatment however it didn't last the full amount if time.
The outside jacuzzi was really hot which was great with the cold air BUT sand had been placed down I assume due to the ice and there was no where to wash your feet before you got it so there was a lot of grit in the pool.
Staff weren't very attentive at lunch, food was super tasty though!
All in am OK spa day but certainly not a luxurious one